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Problem with Kaspersky support about my license


Aleksandar
Go to solution Solved by Berny,

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Greetings,

 

I bought a new KIS key in Oct 2021, I renew the key in Oct 2022. I bought the key and renewal on Kaspersky website. License is for 3 computers and I use it on one desktop and two laptops.

Last month and a half I had couple of tech issues on my computer and I had to reinstall my system several times. Sadly last time I got the error " exceeded maximum number of activations". So I read the FAQ on Kaspersky website and contacted the support.

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I got the answer in 24h , that the license has been used on more devices than permitted but in this case the activation counter on your license has been reset.

I answered back , said thank you and that now I succefully activated my KIS again. Also I wrote a reply, saying that I didn't used license on more then 3 devices, althou I had like 5-6 activations on my personal computer due tech issues and that I have dynamic IP and not static and asked if that could be the culprit ? Also I asked when I renewed the key does my activation count get reset or not.

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Now 25h later I get a new answer from some other tech named Ali.

The license has been used on more devices than permitted and cannot be activated again.

If it was a recent purchase, you might try contacting the seller for a refund.

We would recommend purchasing a new license from our official e-store: https://www.kaspersky.com/home-security

 

 

Now in both tickets I said clearly I bought the key and renewal from Kaspersky directly (do I ask Ali for a refund ?).

Did he just canceled all activations on my license because I asked couple of follow up questions ?

Because everything he said in there is not true, I just replied but i dont know when I will get the answer back.

Can someone please check the status of my license and see what's going on.

 

 Ticket: Removed (Member’s request)

 

If you can't help me , please give me a contact wich I could try, because this is ridicilus.

 

 

Thank you in advance,

Aleksandar

 

 

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