am a technician and I am having trouble printing Microsoft Word files
when Kaspersky KES is enabled on the computers in our company network.
In fact, Kaspersky is blocking the printing of Word files.

NB: The printers are either local or network printers; when attempting to print, there is no message from the printer, nor is there anything in its print queue.

 

Welcome to Kaspersky Community.

 

Please provide version of KES installed. It is managed by a console I guess...

Hello,
We currently have KES version 14.0 installed, but we’ve been experiencing this problem since earlier versions of KES 12.xx

I have KES 14.1 + W11 25H2 in my main, but not managed... I have MS Office 2024, will try to reproduce the issue. I have HP Laser printer connected directly to my local network.

I had no issues here to print in my system a document of MsWord, and sending via network to the printer.

 

If KES is managed Do You have any specific policies for type of documents? Application Control, Device Control modules enabled?

Hello Boss,

 

Normally, this should work without any issues.
As I mentioned, we’ve noticed that when the protection or policy is enabled,
Word print jobs go through without leaving any documents in the print queue in the printer settings.

We’ve created exclusion zones for the following folders:
C:\Windows\System32\spool

C:\Windows\System32\spoolsv.exe
and in the Word directory as well, but the problem persists.

We also isolated a workstation and disabled modules one by one.

When we enable the malicious file protection modules and the AMSI module together, the problem occurs.

Could there be a task conflict between these two modules?

Hum maybe, still I would report better to https://support.kaspersky.com/b2b#contacts