Popup Certificate - Kaspersky Plus

[ahwahbeh]

Every time I open an MS Office document, I receive the following popup windows asking to select a certificate. Third one works, but it keep asking every time I open a file on Windows 11. If I disable Kaspersky Plus or disconnect the Internet, then the files open without prompting to select a certificate. I searched all solution, but none is working for me.

 

 

[Rebel RT]

same issue occurring with me  

[Guilhermesene4096]

@ahwahbehand @Rebel RT Welcome

Please contact technical support → https://support.kaspersky.com/b2c/

[Rebel RT]

On 5/5/2023 at 1:08 AM, ahwahbeh said:

i have a solution for your problem i faced it but i solve it.

first of all go to start menu then type mmc then go to File menu then select add/remove snap-in then select certificate click on add  button then slect my user account then press ok then you will find certificate current user option double click on it then go to personal then you will find adobe certificate then select all item and delete it then close the window a dialoge box will come select no then it will solve

 

 

 

[Rebel RT]

i have a solution for your problem i faced it but i solve it.

first of all go to start menu then type mmc then go to File menu then select add/remove snap-in then select certificate click on add  button then slect my user account then press ok then you will find certificate current user option double click on it then go to personal then you will find adobe certificate then select all item and delete it then close the window a dialoge box will come select no then it will solve