persisting error: "Reboot is required to complete the disinfection"

[RohanRao]

currently running on windows 10 and KTS

 

from past 2 says I’m consistently getting notification and recommendation to reboot my computer to disinfect the virus, but i have rebooted it many times still the notification pops up very frequently.

 

also checked my log/report everything seems to be disinfected.

 

 

[Berny]

@RohanRao Welcome. Can you please try this :

• Run CMD as ADMIN
• Execute command  “rd /s /q C:\$Recycle.bin” (without quotes)
• Close CMD > Reboot
• Proceed with a full Kaspersky scan > Reboot

[Choz]

Hi @Berny,

I am currently experiencing the same problem and I am unable to fix the issue with the solution you provided. So, here’s what I did;

• Ran  “rd /s /q C:\$Recycle.bin”
• Ran  “rd /s /q D:\$Recycle.bin”
• Ran  “rd /s /q E:\$Recycle.bin”
• Close CMD + Reboot
• Full Scan + Vulnerability Scan + Reboot

However, the problem is still there.
 

Is there any other ways I can try here?
Or any suggestion is appreciated.

[harlan4096]

Empty Quarantine...

[Choz]

@harlan4096 Wow! It works. Thanks alot!

[harlan4096]

Great 😉

[Callmeamin]

Empty Quarantine...

Thank you , I missed the green kaspersky screen