No internet since Kaspersky installation on iPhone

[CarolineS]

I just installed Kaspersky on my iPhone. Since then, the internet crashed on my phone. The situation is the same if I try to use wi-fi or 5G. I can't access Safari, e-mail, social media, nothing! 

[Flood and Flood's wife]

3 hours ago, CarolineS said:

I just installed Kaspersky on my iPhone.

Since then, the internet crashed on my phone.

The situation is the same if I try to use wi-fi or 5G.

I can't access Safari, e-mail, social media, nothing! 

Hello @CarolineS, 

Welcome!

1. Which *subscription* was purchased, Kaspersky: Standard, Plus OR Premium? 
2. Is the iPhone iOS 16.x -> 18.x? 
3. Was Installing and uninstalling the app & Configuring the app followed? 
4. IF Kaspersky is *uninstalled* & the iOS powered OFF & ON again - do the internet, wi-fi & 5G work? 
5. Has Kaspersky been installed on the iOS *previously*? 
6. Is the *VPN icon* visible in the iOS status bar?
7. Do (you) live in the *United States*? 

Please post back? 

Thank you🙏
Flood🐳+🐋

Edited 4 hours ago by Flood and Flood's wife
formatting

[Berny]

@CarolineS Welcome.

What is the model of your iPhone, and has your iPhone eventuality been jailbreaked ? How much memory has your iPhone ?

Also , please reboot your iPhone ?