NO internet after installing KTS

[mandjoca]

Hello, yesterday I installed KTS and my internet has stopped working. I removed all files for my old antivirus (360internetsecurity), but it still didn't work. I put the kaspersky certificate on Mozila, nothing. I uninstalled and reinstalled KTS. I reinstalled 360 and uninstalled with Revo, nothing again. But something made the internet work: I put not to check encrypted connections, and disabled safemoney. But I need these settings turned on, what to do?

[Flood and Flood's wife]

I installed KTS, > internet stopped working. > I removed all files old antivirus (360internetsecurity), it still didn't work. > I put the kaspersky certificate on Mozila, nothing. > I uninstalled and reinstalled KTS. > I reinstalled 360 and uninstalled with Revo, nothing again. >> But, something made the internet work: I put not to check encrypted connections, and disabled safemoney. But I need these settings turned on, what to do?

Hello mandjoca, Welcome!

1. May we have a GSI & Windows Logs, upload the .zip folder to cloud, post back or pm the link?
2. When you select "Scan encrypted connections" ON - are there an error? IF "yes", tell us the error/s?
3. Please send an image of the Network Settings screen?
4. Please send an image of the "Safe Money Settings" screen?

Thank you

[mandjoca]

1: 2: There's no error 3: 4:

[richbuff]

Welcome. You have 3467 log events in Windows events. Your parsed gsi report: https://www.getsysteminfo.com/report/92adc432527127c1eac6cf267fcf8aa1 Your best bet to diagnose this issue is to please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI