My Kaspersky Two-step verification

[Guest]

Operating system: Windows 10 build 19042.804

Kaspersky Security Cloud Free v21.3.10.391

 

At the beginning of last year, My Kaspersky had a Two-step verification option that would send a code to my email(*1) to verify if I own that account everytime I try to login in the My Kaspersky site but during that time I delete my Kaspersky account. This year I decide to try KSC Free again but that Two-step verification option is no longer available at the moment it only gives me the option to register my phone number(*2) to receive a code there but that is something I dont want to do so I would like to know if the receive a code on my mail as Two-step verification option will return.

 

*1 - That option is available for other products, example: Epic Games Store and Bitdefender:

        https://imgur.com/ZrPgidO

        https://imgur.com/u1JrTH5

 

*2 - https://imgur.com/5i77AGx

       https://imgur.com/elete5W

[Flood and Flood's wife]

Hello @razorfancy, 

Welcome again!

There is no email option. 

How to set up two-step verification

Phone number & Authenticator app are the available options; to use the Authenticator app, the phone number must be entered first. 

Thank you🙏

Flood🐳 +🐋

[Guest]

Hello @razorfancy, 

Welcome again!

There is no email option. 

How to set up two-step verification

Phone number & authenticator app are the available options; to use the Authenticator app, the phone number must be setup first. 

Thank you🙏

Flood🐳 +🐋

I know that the mail option is not available at the moment but will that option return?

I know that option was available early last year because I use it.

[Flood and Flood's wife]

Hello @razorfancy, 

You most welcome!

Kaspersky 2FA has been in existence since Feb 2019. 

There has never been an option to receive authentication data via email. 

We logged a case & spoke with a Supervisor, he confirmed this. 

&, to make sure there’s no doubt, the case has gone to Russia for double confirmation. 

1. To assist us, assist you, please post an image of the Kaspersky 2FA email you’ve received? 

Thank you🙏

Flood🐳 +🐋

[Guest]

Hello @razorfancy, 

You most welcome!

Kaspersky 2FA has been in existence since Feb 2019. 

There has never been an option to receive authentication data via email. 

We logged a case & spoke with a Supervisor, he confirmed this. 

&, to make sure there’s no doubt, the case has gone to Russia for double confirmation. 

1. To assist us, assist you, please post an image of the Kaspersky 2FA email you’ve received? 

Thank you🙏

Flood🐳 +🐋

Unfortunately I delete all the Kaspersky mails when I delete my accounts last year so I cant show you one.

But I can ensure you that I used that option because I had 2 accounts and both had that option enable, I will pm you both mails I used for the accounts.

[Flood and Flood's wife]

Hello @razorfancy,

If by “I will pm you both mails I used for the accounts”, you mean you’ll PM email addresses to us, please don’t. 

Thank you🙏

Flood🐳 +🐋

[Guest]

Hello @razorfancy,

If by “I will pm you both mails I used for the accounts”, you mean you’ll PM email addresses to us, please don’t. 

Thank you🙏

Flood🐳 +🐋

Ok, then I can tell you that one of the 2 accounts I had that option enable last year is the one that is associated to this forum account(*1).

 

This year I create 2 accounts again(*2) with the same 2 mails I used last year and that was when I notice that the Two-step verification mail option was no longer available

 

*1 - Forum admins can see my mail associated to this forum account right? otherwise I reply that mail to this topic if really is needed and can help you guys.

*2 - One is used for this forum(it is my secondary mail) and the other one(my primary email) is the one I have KSC Free installed

[Flood and Flood's wife]

@razorfancy, 

No-one requires your email addresses. 

Confirmation will come in due course, please be patient.  

FYI topic: 2FA has been released, had an email option been available, we would’ve included the information.

Thank you🙏

Flood🐳 +🐋

[Flood and Flood's wife]

Hello  @razorfancy,

Answer from Kaspersky experts -  Russia:

 

Thank you🙏

Flood🐳 +🐋