Hello @JPEKaspersky,  Thank you for being proactive & the information☺   We also just finished communicating with technical support → they have replicated the issue, the OLC agent said “usually it should open the tickets queue. But I've checked from my end it directs to support site.” Kaspersky users (1) have to be able to access/update their existing incidents. (2) have to be able to create new incidents. (3) have to be able to close existing incidents. They’re escalating the incident to Ka