Hello @new11,  Welcome back! Much to the dismay of many Kaspersky subscribers, Kaspersky have removed the incident management feature from the MyKaspersky portal, the issue has been discussed in detail in a topic raised by @JPEKaspersky: My Kaspersky , the support link no longer takes me to the previous configuration where I could even consult my previous requests. Thank you🙏 Flood🐳 +🐋