Good night guys.
I've been using Kaspersky for a long time. Why is there a signature on my My Kaspersky account that stays there, since they are old and don't work because I can't delete them? to make the visualization better, keep old keys that are not used for anything.

Users being able to do this removal is better for viewing because I have a lot of keys that are no longer valid and could be removed.

Hugs, I look forward to this question. ?

13 minutes ago, SystemInfo said:

Why is there a signature on my My Kaspersky account that stays there, since they are old and don't work because I can't delete them?

Hello @SystemInfo, 

Welcome back!

The question has been raised on more than one occasion. 

There's a Hide option, if that's not satisfactory, contact Kaspersky Customer Service, they will delete the old data. 

Thank you?
Flood?+?

Edited March 16, 20242 yr by Flood and Flood's wife
spelling

7 minutes ago, Flood and Flood's wife disse:

Hello @SystemInfo, 

Welcome back!

The question has been raised on more than one occasion. 

There's a Hide option, if that's not satisfactory, contact Kaspersky Customer Service, they will delete the old data. 

Thank you?
Flood?+?

Thank you my friend, for being quick to respond.
I'm glad there were people who asked about this subject.
Well, the Kaspersky team could do this without customers having to hide it.
but that's ok, thank you. ?

2 minutes ago, SystemInfo said:

Well, the Kaspersky team could do this without customers having to hide it.

1. Kaspersky offers their subscribers a *choice* @SystemInfo.
2. The Kaspersky Customer Service team cannot do anything without the subscriber making a request. 

Thank you?
Flood?+?

24 minutes ago, Flood and Flood's wife disse:

1. Kaspersky offers their subscribers a *choice* @SystemInfo.
2. The Kaspersky Customer Service team cannot do anything without the subscriber making a request. 

Thank you?
Flood?+?

Thanks friend, I understand
I think I'm going to make a request to remove the signatures that have been there for years and are no longer worth anything.

6 hours ago, Flood and Flood's wife said:

Hello @SystemInfo, 

Welcome back!

The question has been raised on more than one occasion. 

There's a Hide option, if that's not satisfactory, contact Kaspersky Customer Service, they will delete the old data. 

 

Thank you?
Flood?+?

Friend, I logged into my My Kaspersky and it doesn't show the location you provided. look at the image below:

 

14 minutes ago, SystemInfo said:

I logged into my My Kaspersky and it doesn't show the location you provided.

1. When posting images & screen-prints, please hide personal information - for your own privacy & security @SystemInfo
2. IF the HIDE option is not available contact Kaspersky Customer Service, they will delete the old data. 

Thank you?
Flood?+?

3 minutes ago, Flood and Flood's wife disse:

1. When posting images & screen-prints, please hide personal information - for your own privacy & security @SystemInfo
2. IF the HIDE option is not available contact Kaspersky Customer Service, they will delete the old data. 

Thank you?
Flood?+?

Thank you my friend for letting me know if I posted some information.
I'll try to report the photo.
I will contact the Kaspersky team,
thanks again

I tried to delete the information but I couldn't, if you can do that I would be grateful.

41 minutes ago, SystemInfo said:

I tried to delete the information but I couldn't, if you can do that I would be grateful.

The Moderators will hide your personal information; we've submitted a request to them for you @SystemInfo. 

Thank you?
Flood?+?

Edited March 16, 20242 yr by Flood and Flood's wife
grammar

1 hora atrás, Flood and Flood's wife disse:

The Moderators will hide your personal information; we've submitted a request to them for you @SystemInfo. 

Thank you?
Flood?+?

Friend, they didn't hear anything. It's all still here. As the picture is shown:

16 minutes ago, SystemInfo said:

Friend, they didn't hear anything. It's all still here. As the picture is shown:

 

1. The Moderators will hide your email address in the image you posted to this topic @SystemInfo - when they have time.
2. To remove the expired licenses *you*  must log a request with Kaspersky Customer Service. The Moderators have no access to your MyKaspersky account. 

Thank you?
Flood?+?

Edited March 16, 20242 yr by Flood and Flood's wife
added: The Moderators have no access to your MyKaspersky account. 

15 minutes ago, Flood and Flood's wife disse:

1. The Moderators will hide your email address in the image you posted to this topic @SystemInfo - when they have time.
2. To remove the expired licenses *you*  must log a request with Kaspersky Customer Service. The Moderators have no access to your MyKaspersky account. 

Thank you?
Flood?+?

Now I understand, I will have to register with Kaspersky customer service.
Now I know that moderators can't do that.
Thanks for the explanation.