Hello Support Team Kaspersky!

I hope the team can support my case. Currently, my my Kaspersky account does not display the content of my two children's internet access.
  - The children's 2 accounts have been disconnected from view since August 14 & 16 until now, and they have not sent email reports about the banned websites that the children try to open every day.
- Other monitoring parts such as: Device usage, Applications, Social networks... are still displayed normally.

 

I hope admin will support me soon.
Thank you very much admin.
Parents.

1 hour ago, 5645 said:

Thanks again and here are the screen shots from my kid's PC with his login

 

Hello @5645, 

You're most welcome!
Thank you for the information & images!

1. To set (your) expectations, KSK will not work properly IF KSK is not installed correctly. This KSK install is not done correctly -> so, let's get KSK installed correctly & then let's *tweak* it. 
2. What account do (you) use on the Thinkbook15 IML?
3. The account named: Thinkbook15 IML, to the right there's a tiny arrow (1), please select / expand that - take a *full-screen-screen-print* & post back? 
4. In (your) MyKaspersky account, go to KSK, App monitoring -> in the Search field?, (2) type in SETTINGS, when Settings is found - take a *full-screen-screen-print* & post back? 
5. Family Settings (3) - which of these have been enabled / activated - please screen-print *each* screen & post back?                                                         

As always *hide* any private information before posting images please?

Thank you?
Flood?+?

58 minutes ago, 5645 said:

In addition the safe kid’s mobile app (iPhone 11 PRO @ IOS18) stopped working since yesterday and this morning I uninstalled and reinstalled did not fix.

problems -  kid is “missing” from the app even though I can see the kid’s profile is there, the summary page is greyed out and nothing else I can do except “add kid”

when checking profiles - kid’s profile is there ….

amazing ?

 

Hello @5645,

Thank you for the information & images!

(Your) additional post came in as we were replying to the reply (you) posted at 19-9-24, 09:12. 

In (your) MyKaspersky account, go to KSK, Profile, take a full-screen-screen-print - *hide* most of your son's ID/name - leave 3 characters - it doesn't matter if the characters are at the start or the finish - see example image:

Please work on the W11 issue & post back & we'll look at this while we waiting for the information from you. 

Coffee time. 

Thank you?
Flood?+?

1 hour ago, Flood and Flood's wife said:

Hello @5645, 

You're most welcome!
Thank you for the information & images!

1.To set (your) expectations, KSK will not work properly IF KSK is not installed correctly. This KSK install is not done correctly -> so, let's get KSK installed correctly & then let's *tweak* it. 

 Thanks and agree we should dig into this issue, initially, I did a clean installation of windows 10 with the entire SSD formatted - New Partition - installed  window 10 x64 - Setup use account "Thinkbook 15-IML " as the admin/ parent account -  create kid's account - (back to parent account) install Kaspersky premium - download and installed safe kids (selected kid's windows account as kids account/monitored account in KSK)

Then the windows 10 was upgraded to windows 11 by windows updates. Not sure if it was the windows upgrade screwed up everything, so I am planning to do a fresh installation of windows 11 x64 with whole SSD formatted again

2.What account do (you) use on the Thinkbook15 IML?

 I do not normally use this laptop, if I do, I use the account - Thinkbook 15- IML, kids use his own account with his own login

3, The account named: Thinkbook15 IML, to the right there's a tiny arrow (1), please select / expand that - take a *full-screen-screen-print* & post back? 

Please see the screen shot attached

1 hour ago, Flood and Flood's wife said:

1. 4.In (your) MyKaspersky account, go to KSK, App monitoring -> in the Search field?, (2) type in SETTINGS, when Settings is found - take a *full-screen-screen-print* & post back

Screen shot attached - Nothing found

5. Family Settings (3) - which of these have been enabled / activated - please screen-print *each* screen & post back?

Screen shot attached, it opens a Microsoft family login page                                                         

As always *hide* any private information before posting images please?

Thank you?
Flood?+?

 

 

 

Hello @5645, 

Thank you for the information & images!

1. *Important* -> please post a  *full-screen-screen-print* of the *Windows account* (you've) created for (your) son? 
2. When Change account type (1) is selected, which *options* show, please post a *full-screen-screen-print*?
3. In (your) MyKaspersky account, go to KSK, Profile (2), take a full-screen-screen-print - *hide* most of your son's ID/name - leave 3 characters - it doesn't matter if the characters are at the start or the finish - see example image:                                                                              

 

• As always *hide* any private information *except for the three characters we've requested in our last dot-point number 3.* -> before posting images please?

Thank you?
Flood?+?

Edited September 19, 20242 yr by Flood and Flood's wife
reformatted image

Hi Flood and Flood's wife,

Thanks and please see the attached screen shots

First and second screenshots are from my son's windows account page, cannot fit all in one screenshot

Third screen shot - new window pops up after click change account type

Fourth screen shot - screen shot from Kaspersky Kid's profile page

My children easily bypass Kaspersky Safe Kid app (even my 8 year old) It only helps two or three weeks, within this time even an average child can figure out the loopholes.