Jump to content

My Account is unable to verify.

Go to solution Solved by Danila T.,

Recommended Posts

Kaspersky has sent me email regainding verifying my email ID. As I click on the link it says the link is invalid and when i click resend link it happens the same.

I need to verify my account to contact technical support because i have recently reinstalled my Windows 10 and i have a Kaspersky Internet Security license of 1 year from which 273 days are reamining.And it says exceeded maximum number of activations.

Can someone please help me with this?    

Related issue: 9562

Link to comment
Share on other sites


This problem is known from the text description of the error message. There is an inconsistency between the verification security code string stored in the server database and the string that needs to be passed to the server for verification in the link sent to the user's mailbox.
There are several situations:
1. The database information written during registration is not synchronized to the database used to verify the information, causing problems. In this case, it may take a while to wait for the synchronization of the two databases to complete, but I think this situtation may not exist.
2. There is a problem in passing the parameters in the email to the parameters of the server, but I also think that the possibility of modification does not exist.
3. The website verification module has been modified and involved new bug, causing the verification information stored in the database to be inconsistent with the verification parameters sent to the user's mailbox. This possibility is currently the largest.

This situation is more embarrassing. Is your email account registered in this community the same as the email account used to register your Kaspersky account?

@Igor Kurzin @Anton Mefodys Could you kindly give some help?



Link to comment
Share on other sites

  • 1 year later...

Hello @ASWAM3,


Yes, it is safe to provide the information to Nexway.


  • In 2020, Nexway joined with Kaspersky as key partners in the e-commerce market. - refer Kaspersky blog - Welcome to our kitchen
  • Your software purchase is done thru the Nexway payment portal. 

Thank you🙏



Moderator note :

Original post : “Please read my PM” has been deleted/modified 

Link to comment
Share on other sites

  • 1 year later...

Please sign in to comment

You will be able to leave a comment after signing in

Sign In Now

  • Create New...