Hi. I haven't blocked the camera in Quick Settings. When I try out Mugshot from My Kaspersky, I receive an email saying that the response is "OK" but I never get a mugshot.

I uninstalled and reinstalled Kaspersky today, so I assume I've installed the latest version.

Phone: Samsung Galaxy S23 Ultra. SM-S918B/DS. One UI version: 6.1

1 hour ago, IanJNB said:

Phone: Samsung Galaxy S23 Ultra. SM-S918B/DS. One UI version: 6.1, Android 14 

I haven't blocked the camera in Quick Settings.

When I try out Mugshot from My Kaspersky, I receive an email saying that the response is "OK" but I never get a mugshot.

I uninstalled and reinstalled Kaspersky today, so I assume I've installed the latest version.
 

Hello @IanJNB, 

Welcome!

1. The actual mugshots are not emailed, the images are stored in (your) MyKaspersky account.
2. Do other commands work, Alarm & OR Locate & Locate? 
3. Has the Samsung Galaxy S23 front camera been tested to make sure it's working?
4. (Your) location is not Germany: Mugshots cannot be taken in Germany due to local legislation. The device is locked only.
5. After (you've) entered the code from (your) email & (you've) sent the Mugshot command from (your) MyKaspersky account - you don't have any images in the Where is my device -> Details, Mugshot section, see (our) image:

Thank you?
Flood?+?

Resource: What to do if your mobile device is ever lost or stolen. Mugshot

Edited March 11, 20251 yr by Flood and Flood's wife
pn 3.

It did work. And it all works. I just didn't know where to find the Mugshots. I do now. Thank you @Flood and Flood's wife! ❤️❤️