Move devices to another subscription

[rqueizan]

Windows 11 Enterprise, Build 22000.527
Kaspersky Total Security 21.3.10.391 (h)

I want to leave 2 computers from a subscription and protect them with a newer one.
It gives me an error to add the license directly from the KTS, at least without removing the old one.
From the subscription management page it only lets me download the installer.

 

[rqueizan]

How can I cancel a subscription that is about to expire?
When it expires it is automatically deleted?

[Berny]

@rqueizan Welcome.

Please  see  https://support.kaspersky.com/common/buy/15346

[rqueizan]

I thought maybe by canceling the subscription I could activate the new one.

[Berny]

@rqueizan Do you get the message “Renew now” ?

[rqueizan]

Yes, but I need cancel the subscription, not renew.

 

 

 

[Berny]

@rqueizan 

If you encounter any problem please contact Kaspersky Technical Support 

→ https://support.kaspersky.com/b2c#contacts 

→ Contact us → Product help → E-mail → Contact Support

Form

→ Request Type ?

→ Select "Activation and license issues"

[rqueizan]

@rqueizan Welcome.

Please  see  https://support.kaspersky.com/common/buy/15346

This guide it is outdated, or that option it is not available for me.

[rqueizan]

I already wrote to support.

@rqueizan

If you encounter any problem please contact Kaspersky Technical Support 

→ https://support.kaspersky.com/b2c#contacts 

→ Contact us → Product help → E-mail → Contact Support

Form

→ Request Type ?

→ Select "Activation and license issues"

I already wrote to support.

[rqueizan]

I solved the problem.
I removed the license from the antivirus, and adding the new license successfully activated.
The remove license icon visually looks like a shopping basket.
That's why I never touched it and didn't know it was to remove the license.