Mobile, Kaspersky, cannot scan QR code content the cloud service to scan links is unavailable.Check the internet connection?

[Dave]

cannot scan QR code content the cloud service to scan links is unavailable.Check the internet connection?

[Berny]

Welcome.
Can you please provide more details.
Are you running the Kaspersky QR Scanner ?

[Dave]

yes on android phone latest updates ran on both kaspersky total security and internet security on phone

[Berny]

Did you try to uninstall reinstall the app ?
Did Kaspersky QR Scanner  worked fine before ?

[Dave]

Just uninstalled and reinstalled same problem and yes it worked fine before

[Berny]

Kaspersky QR Scanner  is working fine on iOS 13.3 phone.
Maybe you better contact K-Lab Technical Support : https://center.kaspersky.com

[Dave]

okay Berny thanks for trying