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Missed Detection, no reply from OpenTip [merged]


scafroglia93
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Hi, I cannot receive the response after requesting the analysis of the malicious sample through the opentip portal

Hello @scafroglia93

Welcome back!

  1. Is this issue related to the topic Missed Detection, you discussed with Moderator @harlan4096?
  2. Were you able to send him the data he requested? 
  3. If you have a subscription license, log a case with Kaspersky Technical Support, fill in the template as in our image; zip the file, name the zip archive malware, or infected & protect the zip archive with a password, add the zip archive to the request; add the password to the request; in the problem description provide a detailed history. Support may request Logs & or other system data, they will guide you if necessary.

 

 

  • After submitting the case, you’ll receive an automated email with an INC+12digits reference number, then, normally, within 5 business days, a Kaspersky Technical Support human will be in touch, also by email, you may continue to engage with the Kaspersky Technical Team via email or by updating the INC in their MyKaspersky account.

Please share the outcome with the Community when it’s available? 

Thank you🙏

Flood🐳+🐋

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