Mac installation issues OS Catalina

[Ryan8188]

Hi,

 

I have tried to install the internet security package on my Imac and it will not load the kernal extension. I cant delete and reinstall the application and have tried to restart but it will not bypass this screen. I am on OS Catalina 10.15.6

 

 

[Flood and Flood's wife]

Hello @Ryan8188, 

Welcome!

1. In the MAC Activity Monitor app, under Process Name list, can you select Kaspersky Internet Security process(s) or actual app  & use the Force Quit button ? 
2. Which KIS version are you trying to install? 
3. Have System requirements been confirmed?
4. Has a incompatible applications check been done? 

Please let us know?

Thank you🙏

Flood🐳

[Ryan8188]

Hi,

1. I have managed to force quit
2. I am not sure what version it is but I have downloaded it from the downloads centre in My Kaspersky so I believe its the latest version. How can I check this? 
3. Yes, all okay (Its a brand new Imac)
4. Yes, all okay (Its a brand new Imac)

It is still stuck on this screen and wont let me delete the application and reinstall as it says it is locked. 

 

Your help is much appreciated. 

[Flood and Flood's wife]

Hello @Ryan8188, 

You’re most welcome☺ 

Thank you for the additional information👌

If you’re unable to access the KIS GUI finding the version is not so easy, and atm, not so important, because of the current issue, which really needs to be fixed, you could try running the system in single user mode to recover access,  however, (ioo), it’s better to do this with assistance from Kaspersky Technical Support, on the Support ​​​​​​page, select your location, select Application use, then select from options: Online Chat (not available all locations), Phone (not available all locations), Submit a request → via your MyKaspersky account. 

Thank you🙏

Flood🐳

How to uninstall Kaspersky Internet Security through the uninstallation wizard

[Guest]

@Ryan8188  please create a request to Tech Support

[Ryan8188]

Great, thanks. I have submitted a support request 

 

[elena s]

Hello @Ryan8188 Were you able to resolve this. I have exact same problem w MacAir running 10.15.6 Catalina

 

I can force quit;

my version is 21.0.0464a;

my computer fulfills System Requirements;

I have no incompatible software.

What is the answer to this issue?

 

[Ryan8188]

Hi,

Yes, I uninstalled using the wizard then reinstalled and it installed fully the second time. 

[elena s]

Awesome, thank you @Ryan8188 !

[Shamit88]

It’s helpful thread , Thanks