LOT OF PROBLEMS Major Issue: Applications Stop Working on Android Devices After Recent VPN Upgrade (Gmail, Maps, Authenticator, OTP, etc.) - Urgent Fix Needed

[TINATINA]

Following the recent upgrade of Kaspersky VPN to new servers, partner companies, and providers, many applications on Android mobile phones and tablets that were previously working perfectly and continuously before the upgrade are now non-functional. These include Gmail, Maps, Google Earth, application downloads, Google and Microsoft Authenticator apps, receiving messages via SMS, receiving OTP messages for bank transaction confirmations, and many others.

If you disconnect from the Kaspersky VPN, everything works perfectly. If even a free VPN is selected, everything works perfectly.

I have already installed and reinstalled the newest version of the application, just as I have uninstalled and reinstalled Kaspersky Premium at least 5 times using the link provided to me by the technical support/help desk. However, the problem persists, and it does not work in any of the reinstallation attempts.

Until the upgrade, I was using Double VPN in the United States, specifically across two cities: Washington and New York. Now, after you removed this feature, I select New York, but the issues I mentioned previously still persist (the applications listed above do not work).

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Do not burden your customers with a plethora of incomprehensible and complicated technical actions for simple users of your application. PROVIDE a solution to the problem that you, through your actions and changes, have massively caused to your customers. There are dozens of much better VPN applications out there with many more provided features and functionalities—including Double VPN (a feature you discontinued). You will lose customers who are now struggling because you chose to make changes without the necessary prior preparation for problems that would arise from such a change while the system was in operation.

[Flood and Flood's wife]

1 hour ago, TINATINA said:

1. just as I have uninstalled and reinstalled Kaspersky Premium at least 5 times using the link provided to me by the technical support/help desk. However, the problem persists, and it does not work in any of the reinstallation attempts

Hello @TINATINA, 

Welcome!

1. Please post the incident reference number that's been logged for (yr) case, it's prefixed with INC0000?

Thank you🙏
Flood🐳+🐋

[Berny]

@TINATINA Welcome.

6 hours ago, TINATINA said:

Double VPN

At this time, some options are not available, but these options are in the product development plans