March 9, 20215 yr Author I purchased an Internet Security license via Ebay and the activation code was generated via a webpage called deleted Now I tried to get some product support and the Kaspersky site (for Germany?) only seems to offer support via one of two partnersDigital River & Nexway.Kaspesky seems to tell me to contact one of those two to get support.Neither of them sold me the product.So what do I do?Who is my contact?
March 15, 20215 yr Author Ok, so Kaspersky offers zero product support for private users themselves.Kaspersky offers zero option to check if a license dealer is ok.This forum including its “moderators” are zero helpful to find solutions.
March 15, 20215 yr Hello @Youyouyou, Welcome back! On the contrary, Kaspersky offer full support, to Kaspersky subscribers, who hold a legitimate license, purchased from Kaspersky & or a Kaspersky Business partner. Sadly Ebay is neither. There are thousands of Ebay merchants, is it your expectation that Kaspersky will review all of them, because they may be selling unauthorised Kaspersky software? Have you made contact with the merchant who sold you the software? IF “yes”, what did they advise? IF you’ve been the victim of a scam, by an Ebay merchant, have you logged a complaint with Ebay’s conflict resolution center? IF you’ve been the victim of a scam, have you logged a complaint with Regulators or Consumer affairs in your location? Resources:Why it’s best to purchase an antivirus directly from the developerWhere to buy an activation code for a Kaspersky productHow to find out the license for a Kaspersky product is illegalThank you🙏Flood🐳 +🐋
March 15, 20215 yr Solution Who is my contact? Hello, Consumer Support Contacts If you have questions about the product, select the appropriate item at the bottom of the page.
I purchased an Internet Security license via Ebay and the activation code was generated via a webpage called
deleted
Now I tried to get some product support and the Kaspersky site (for Germany?) only seems to offer support via one of two partners
Digital River & Nexway.
Kaspesky seems to tell me to contact one of those two to get support.
Neither of them sold me the product.
So what do I do?
Who is my contact?