KTS prevents sing to outlook app

[Cemozi]

Hello People,
I'm using exchange account on Microsoft 365 outlook app.
for 2 weeks ago app start asking password continuously and did login to the account.
I tried almost everything including Reset windows.
Today i get aware that  Total Security is causing this.
( When i deleted the Kaspersky to problem goes away)
I tried disable email protection didnt work out either
I want continue using Kaspersky and the app same time
did some happened this too?
or does someone know any solution?
Thank to in front.

[Flood and Flood's wife]

  On 10/16/2022 at 12:19 PM, Cemozi said:

• exchange account on Microsoft 365 outlook app.

1. for 2 weeks ago app start asking password continuously and did login to the account.
2. When i deleted the Kaspersky to problem goes away

I tried almost everything including Reset windows.
Today i get aware that Total Security is causing this.
I tried disable email protection didn't work out either
I want to continue using Kaspersky and the app same time

Expand  

Hello @Cemozi, 

Welcome!

1. Just so we understand clearly, IF Kaspersky Total Security (KTS) is active, Microsoft 365 outlook exchange, cannot be signed into at all, or does it log in, then out, in a cycle -> in / out / in / out / in.... etc.? 
2. When KTS was uninstalled, was the only checkbox selected -> Save License information *ONLY*, reference: Saving data for future use? 
3. & after clean installing KTS again, the problem still exists - is that correct please? 
4. Tell us please, the computer OS version & build, refer: How to find the version of your operating system? 
5. As a test only, please add Microsoft 365 outlook exchange to KTS, Network Settings, Encrypted Connection scanning, Trusted applications - does the issue resolve? 

Please post back? 

Thank you??
Flood?+?

[Cemozi]

  On 10/17/2022 at 3:11 AM, Flood and Flood's wife said:

Hello @Cemozi, 

Welcome!

1. Just so we understand clearly, IF Kaspersky Total Security (KTS) is active, Microsoft 365 outlook exchange, cannot be signed into at all, or does it log in, then out, in a cycle -> in / out / in / out / in.... etc.? 
2. When KTS was uninstalled, was the only checkbox selected -> Save License information *ONLY*, reference: Saving data for future use? 
3. & after clean installing KTS again, the problem still exists - is that correct please? 
4. Tell us please, the computer OS version & build, refer: How to find the version of your operating system? 
5. As a test only, please add Microsoft 365 outlook exchange to KTS, Network Settings, Encrypted Connection scanning, Trusted applications - does the issue resolve? 

Please post back? 

Thank you??
Flood?+?

Expand  

Hello F&F’s W

So

1- on the outlook I have 3 different account 

the one ☝? use for job with exchange has the problem. When I open the while KTS is running it keeps asking for password again and again till I press x for cancel. In that situation the other 2 accounts runs fine.we 

when is KTS  is closed or uninstalled the exchange is running 

2. I have than both ways 

keept the license  next time I uninstalled everything 

3. yes the problem insists I have done it 3 time to make sure. 
4.I’m using a Hp omen laptop with windows 11 pro on it yesterday I made the latest update to 2H22 all drivers are updated 

5. I will recheck it and write back about it 

[Cemozi]

  On 10/17/2022 at 3:11 AM, Flood and Flood's wife said:

Hello @Cemozi, 

Welcome!

1. Just so we understand clearly, IF Kaspersky Total Security (KTS) is active, Microsoft 365 outlook exchange, cannot be signed into at all, or does it log in, then out, in a cycle -> in / out / in / out / in.... etc.? 
2. When KTS was uninstalled, was the only checkbox selected -> Save License information *ONLY*, reference: Saving data for future use? 
3. & after clean installing KTS again, the problem still exists - is that correct please? 
4. Tell us please, the computer OS version & build, refer: How to find the version of your operating system? 
5. As a test only, please add Microsoft 365 outlook exchange to KTS, Network Settings, Encrypted Connection scanning, Trusted applications - does the issue resolve? 

Please post back? 

Thank you??
Flood?+?

Expand  

Hello @Flood and Flood's wife

5- When I added outlook to trusted apps, problem has disappeared so it solved my problem thank you 

[Flood and Flood's wife]

  On 10/18/2022 at 12:46 PM, Cemozi said:

Hello @Flood and Flood's wife

5- When I added outlook to trusted apps, problem has disappeared, so it solved my problem thank you 

Expand  

Hello @Cemozi, 

You're most welcome!

Thank you for taking the time to update the Community & excellent work?

We're delighted to read the issue is resolved?‍♂️

Flood?+?