KSC Mail Threat Protections not working

[Alex Pro]

hello , We are testing KSC Mail Threat Protections to block the emails with specific attachment type but it's not working , for testing we block the .txt and .pdf  and still able to receive  emails with this type of attachment and open it .

 

[ElvinE5]

Good day

 

1. make sure that the component you need is installed on the test device and works.

Спойлер

2. make sure that the policy applies to this device.

3. The component works with traffic, POP, IMAP, SMTP - accordingly, on your test device, a certain mail client that receives mail (for example, Outlook) must be installed.

4. Well, and probably the most important thing, your extensions are not set according to the format (seen in the screenshot), specify *.txt and *.pdf

 

I think that you will succeed

[Alex Pro]

hello ElvinE5 , Thanks for your support , i have followed all of your steps and still not working , emails with pdf attachment received and able to view the file  

 

we are using Outlook ,  and the policy applied to the test device.

 

 

i add the correct format *.txt and *.pdf

 

 

 

[ElvinE5]

through some manipulation, I managed to "break" my system to get the same "problem" that you have.

so...let's try the following

check settings here... if you are using non-standard ports for receiving mail, add them ... and enable secure connections check

Спойлер

 

after making changes to the settings, adding new extensions, for some time the system, just like you, did not work out the removal of these types.

all I did after unsuccessful tests was reload the application on the client device, and wait a few minutes (5-10), after which all the new types of extensions specified by me began to be removed from the letters.

[Alex Pro]

we are using the default SMTP port 25 and the secure connections check already enabled.

I have restarted the the application from the Remote diagnostic utility and wait for one day (*_^) still not working t

[Alex Pro]

On 2/15/2023 at 2:43 PM, Alex Pro said:

 

thanks 

ElvinE5

for the usual support . can you please check the above

 

 

On 2/15/2023 at 2:43 PM, Alex Pro said:

 

 

[ElvinE5]

sorry...

let's do it again point by point

1. Even so, check that the required mail protection component is installed and enabled on the test machine (as in the screenshot in my first post)

2. Delete, create, and reconfigure the policy for the test device. Check that the policy is applied to the device.

check the work

if everything is checked and nothing helps, try contacting support through the portal - https://companyaccount.kaspersky.com/account/login