KIS android keep locking phone

[nexon]

A long time ago and still not fixed... 

Can you please verify that i am not alone? 

Go to settings, apps, kaspersky and there is premissions (i want allow camera premission) because i need anti theft but phone always locked after ťap to premissions... 

Try tap on the marked section then phone will be locked you need unlock your phone by your password or pin or whatever you have set up... 

 

[Flood and Flood's wife]

Hi Nexon, 

Welcome back!

Android 10, KIS 11.82.4.7274

Spoiler

Thank you?

Flood?+?

[nexon]

Hi, 

I have Android 12 and version 11.83.4.7435 and earlier version of KIS same problem. 

I see this screen if i want Edit premissions... Also i tried pause protection but no chance... 

[Flood and Flood's wife]

Hi Nexon, 

We granted all the permissions, at the very start, directly after installing the software & before we activated the Anti-theft functions... 

Have Support from Russia ever given any advice? 

Thank you?

Flood?+?

[nexon]

I finally do it but it was hard... 

After few attempts i enabled it when i recorded screen... But when i repeat once again if it works then again blocked ?.. 

Yea i wroted directly into tech support. A month ago maybe case is open still...if will be fix they reply to me. 

 

[nexon]

@Danila T.Also in support page on mykaspersky cant see now which caaes are open or closed (or history)... 

[Flood and Flood's wife]

4 hours ago, nexon said:

Also in support page on mykaspersky cant see now which cases are open or closed (or history)... 

Hi Nexon, 

Approximately 9 months ago, Kaspersky shutdown incident management via (our) MyKaspersky accounts; it now takes place https://support.kaspersky.com/b2c#contacts, the only way to track a case nowadays is via the email trail, if the Kaspersky team send (you) emails or via chat transcripts. 

Thank you?

Flood?+?

[nexon]

This is confusing not so clear like before... ?

[Flood and Flood's wife]

Agreed Nexon, it was/is an unwelcome change: 

 

[Danila T.]

Hello @nexon

1) About KIS for Android - please contact with support again: https://support.kaspersky.com/b2c#contacts

2) About My Kaspersky - yes, the history of requests is no longer available.

[nexon]

Hello @Danila T.

Okay will contact again... 

The history of request is step back for me.. It was clear but now cant se any request cant add addinitonal info into request. Please bring it back like before...

[Danila T.]

@nexon thanks for feedback. At the moment, the request can be found in the email, if there is any left.

[nexon]

Hey @MathewFoster

I uninstalled kaspersky, installed other av then i installed again kaspersky and while set up i allowed all needed antitheft feature without problem or locking. 

Try and let mne know if it was helpful and solve problem in your case.