Kaspersky will not recognize my email on new device?

[RoSe345Finn]

 

 I have internet security for three devices.  Kaspersky does not recognise My email, nor my password on new device?

[KarDip]

Hi @RoSe345Finn 

Please try this. 

https://my.kaspersky.com/

https://support.kaspersky.com/kpc/1.0/en-US/95241.htm

Thank you

[RoSe345Finn]

Thank you for your advice and I am still investigating through the emails you have given me. I am waiting for replys and will let you know once I have a satisfactory result. Best wishes and thank you again.