Kaspersky VPN Not Recognizing My Pro Subscription

[Vidusara Wijerathnayake]

Hello Kaspersky Support,

I currently have an active Kaspersky Pro subscription, but Kaspersky VPN is not recognizing my subscription benefits.

When I open Kaspersky VPN, it shows “Free daily limit – Used up” and asks me to “Upgrade to Unlimited to unlock.” I have attached a screenshot showing the issue.

I believe my Kaspersky Pro subscription should provide the VPN benefits included with my plan. Please check my subscription/account and help me activate or restore the VPN functionality.

I have already opened the Kaspersky application, but the VPN still appears to be using the free version.

Please let me know if you need my subscription details or any diagnostic information.

Thank you.

[Berny]

@Vidusara Wijerathnayake

Can you please provide your Kaspersky version. Also , this is a public Forum , please don’t share your subscription détails.

[Vidusara Wijerathnayake]

I am experiencing the same Kaspersky VPN subscription detection issue that I had previously.

During my previous support case, Kaspersky Support provided me with a specific Kaspersky VPN installer (ksec_win_global.exe). After installing it, my Kaspersky Pro subscription was detected correctly and the VPN worked normally.

The download link previously provided to me was:

https://files.kaspersky.com/download/INC000/018/009/136/65048e1d-c2eb-446a-8b33-822f1ea98917/ksec_win_global.exe

Unfortunately, this link no longer works, so I cannot download the installer again.

The same issue has now returned. Kaspersky VPN shows “Free daily limit – Used up” and asks me to upgrade, even though I have an active Kaspersky Pro subscription.

Could you please provide me with a new working download link for the same installer or the latest appropriate installer that fixes this subscription detection issue?

I have also attached a screenshot of the current VPN issue.

 

[Berny]

@Vidusara Wijerathnayake

Please go to https://my.kaspersky.com/MyDownloads#/portal/pages/downloads ,
after downloading Kaspersky VPN will be installed and activated automatically.

[Vidusara Wijerathnayake]

i installed like that and i agian did it not working 

[Berny]

@Vidusara Wijerathnayake

Can you please specify your Kaspersky pro version?

[Vidusara Wijerathnayake]

[Berny]

@Vidusara Wijerathnayake

1 hour ago, Vidusara Wijerathnayake said:

Kaspersky Plus

Please contact Kaspersky Technical Support
https://support.kaspersky.com/b2c/#contacts
1) Fill in the form
2) Did not find your answer ? Contact Customer Service

Spoiler

 

 

 

[Vidusara Wijerathnayake]

i have contacted them and never replied yet what should i do

 

[Berny]

@Vidusara Wijerathnayake

Did you get an autoreply with an INC reference ?

[Vidusara Wijerathnayake]

yes

 

[Berny]

@Vidusara Wijerathnayake

Please wait 1 day and if no reply PM me your INC Ref

[Vidusara Wijerathnayake]

It has been more than 24 hours since I contacted Kaspersky Support, and I have not received a reply.

My INC reference is: ID INC000018471233 

Could you please check the status of my support request?