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Kaspersky Rescue Disk not seeing HDD


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Hello Richdave, Thank you for posting back. (in the image) are the "ticked" check boxes, the default or, your selection? --- &, is it that you can't see the C drive or? ---
  1. Re data collection = logs = required please:
https://support.kaspersky.com/14234 "To determine the cause of the error, you will need to provide information about your computer's hardware. To do so: Open the system menu... etc, etc, etc" - Thanks. Another reference doc: https://support.kaspersky.com/viruses/krd18/common
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@FLOOD thanks for your reply and additional info. the ticks were default - I presseed add object and there is a "RAW" file system icon, clicked that and the 3rd line @filesystem[0000 etc] appears. Log file created however I cannot attach it. What do you need from it?
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