Kaspersky Premium URL advisor has not been working for about a week.  I even reinstalled Kaspersky Premium.
21.26.4.406

Edition    Windows 11 Home
Version    25H2
Installed on    ‎2025-‎02-‎16
OS build    26200.9168
Experience    Windows Feature Experience Pack 1000.26100.344.0
 

Google Chrome:  Version 152.0.7977.65 (Official Build) (64-bit)

59 минут назад, cc2150dx сказал:

URL advisor has not been working for about a week

Yes, there are some issues with Google search in different browsers, especially without Kaspersky Protection. Web protection is not affected, you can check it using this test phishing link (launch the test).

6 hours ago, AlexeyK said:

Yes, there are some issues with Google search in different browsers, especially without Kaspersky Protection. Web protection is not affected, you can check it using this test phishing link (launch the test).

On a side note....my wife's PC has the same specs as mine and hers is working fine.

4 часа назад, cc2150dx сказал:

my wife's PC has the same specs as mine and hers is working fine.

I reproduced the issue and reported to KL. Yes, I also see the icons in GC with the KP plugin, but they don’t work in Incognito mode, for example. But in ME they're present only in some cases, in FF they're not present at all. It's some kind of general issue.

Be patient until issue fixing, there’s no need to worry about this little thing. 🙂

Hi @AlexeyK, can you kindly share the inc number with me? 

Url advisor is working again (via Database Update) Thanks 🙂

Databases release date: 2026-09-02 8:14 AM

Edited September 2Sep 2 by cc2150dx
More info.

57 минут назад, cc2150dx сказал:

Url advisor is working again

No, the issue hasn’t been fixed. In GC with KP and without it, the icons are present, but it doesn’t work in other browsers. Icons also don’t appear in Incognito mode of GC.

On another OS with a fresh GC installation, it doesn't work at all.

I think if I clear the cache on the first system, it will break too.

So, still waiting.

13 minutes ago, AlexeyK said:

No, the issue hasn’t been fixed. In GC with KP and without it, the icons are present, but it doesn’t work in other browsers. Icons also don’t appear in Incognito mode of GC.

On another OS with a fresh GC installation, it doesn't work at all.

I think if I clear the cache on the first system, it will break too.

So, still waiting.

Yes, scratch my last post. It's not working anymore.

I just figured out that being signed into my google account (which I don't do often) fixes the problem. Being signed out it doesn't work. I hope they can fix this.

@cc2150dx Hi,

Login in google account is indeed fixing this issue

Has anyone heard any news about when will there be a fix for this ?

@cc2150dx Hi,

This issue is apparently pending , did you submit a ticket to Kaspersky Technical Support ?

16 минут назад, cc2150dx сказал:

Has anyone heard any news about when will there be a fix for this ?

There's no news yet. You can follow this thread on the beta forum. There might be a post about fixing.

Edited September 7Sep 7 by AlexeyK

27 minutes ago, Berny said:

@cc2150dx Hi,

This issue is apparently pending , did you submit a ticket to Kaspersky Technical Support ?

Thanks...Yes

28 minutes ago, AlexeyK said:

There's no news yet. You can follow this thread on the beta forum. There might be a post about fixing.

Thanks for the info :)

Edited September 7Sep 7 by cc2150dx

@cc2150dx

Can you please share the INC reference from your support ticket ?

22 hours ago, Berny said:

@cc2150dx

Can you please share the INC reference from your support ticket ?

Unfortunately, I don't have the emails anymore.

I'm not sure if they'll ever fix this.

This is the message I recieved from online chat:

"Hello again, I just got your ticket here.
We apologize for the inconvenience.

The issue with URL Advisor being unable to scan certain links and display the corresponding reputation icon is caused by a recent change in how Google presents some URLs in search results.

In these cases, Google provides an indirect redirect URL instead of exposing the actual destination URL directly. As a result, Kaspersky is unable to retrieve the final URL behind the redirect and therefore cannot perform the reputation check.

We are currently investigating possible ways to address this behavior in future versions of the Kaspersky product.
Workaround is to sign in to Google account in browser. In this case Google shows direct URLs in search results and the issue does not take place.

Thank you for your understanding."

@cc2150dx

Thank you for your feedback, Kaspersky MR27 is currently in Beta testing.

18 часов назад, cc2150dx сказал:

We are currently investigating possible ways to address this behavior in future versions of the Kaspersky product.

It seems it’s time to ask some colleagues how it is that everything still works for them. And perhaps do the same.

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