In November last year my Kaspersky Internet Security antivirus license was about to expire, when I accessed My Kaspersky account to renew it, I noticed that there was a new version of the antivirus available, so I decided to buy a new license instead of renewing the old one. I bought the Kaspersky Premium version and since I installed this version on my computer the antivirus keeps crashing randomly, I don't know if it is crashing or just freezing, but in the "System Inspector" section of the antivirus it shows that the process is being finished and then starting again. I never had this problem with the previous version, I have already contacted support through Online Chat and via email and they seem lost and unable to help me because no crash log/dump is being generated to analyze the problem. I don't know what to do anymore, I've been using Kaspersky for years now and I don't want to change to another antivirus.
In November last year my Kaspersky Internet Security antivirus license was about to expire, when I accessed My Kaspersky account to renew it, I noticed that there was a new version of the antivirus available, so I decided to buy a new license instead of renewing the old one. I bought the Kaspersky Premium version and since I installed this version on my computer the antivirus keeps crashing randomly, I don't know if it is crashing or just freezing, but in the "System Inspector" section of the antivirus it shows that the process is being finished and then starting again. I never had this problem with the previous version, I have already contacted support through Online Chat and via email and they seem lost and unable to help me because no crash log/dump is being generated to analyze the problem. I don't know what to do anymore, I've been using Kaspersky for years now and I don't want to change to another antivirus.