Kaspersky Plus Not Showing on Context Menu

[Belisiario]

I recently updated my version to the Plus, and I noticed the Kaspersky Icon to verify virus is not showing in the context menu as it used to. I looked for configuration but couldn’t find any.

 

[Flood and Flood's wife]

13 hours ago, Belisiario said:

• I recently updated my version to the Plus. 
• I noticed the Kaspersky Icon to verify virus is not showing in the context menu as it used to.
• I looked for configuration but couldn’t find any.

Hello @Belisiario, 

Welcome!

Tell us: 

1. Before updating to Kaspersky Plus, which software was installed? 
2. Which KPlus version & patch(x) is installed - on the Windows taskbar or hidden icons, rightclick the Kaspersky icon, select About? 
3. Which Windows OS & build, follow: How to find the version & build of the operating system? 
4. Which region are you in? 

Please post back?

Thank you?
Flood?+?

[Belisiario]

7 hours ago, Flood and Flood's wife said:

Hello @Belisiario, 

Welcome!

Tell us: 

1. Before updating to Kaspersky Plus, which software was installed? 
2. Which KPlus version & patch(x) is installed - on the Windows taskbar or hidden icons, rightclick the Kaspersky icon, select About? 
3. Which Windows OS & build, follow: How to find the version & build of the operating system? 
4. Which region are you in? 

Please post back?

Thank you?
Flood?+?

1.    Kaspersky Total Security

2.    21.8.5.452

3.    Windows 11 Pro - Versão 22H2 (Compilação do Sistema Operacional 22621.819)

4.    Brazil

[Berny]

@Belisiario

Can you locate following file → C:\Program Files (x86)\Kaspersky Lab\Kaspersky 21.8\shellex.dll

Also, please check this : CCleaner > Startup > Context Menu > "shellex.dll" → ? Enabled ?

Spoiler

[Belisiario]

4 hours ago, Berny said:

@Belisiario

Can you locate following file → C:\Program Files (x86)\Kaspersky Lab\Kaspersky 21.8\shellex.dll

Also, please check this : CCleaner > Startup > Context Menu > "shellex.dll" → ? Enabled ?

  Hide contents

1. Yes, I can locate the shellex.dll

2. Yes, it is enabled. 

[Berny]

@Belisiario

Please contact Kaspersky Technical Support

[Belisiario]

On 11/29/2022 at 3:12 PM, Berny said:

@Belisiario

Please contact Kaspersky Technical Support

I did. And after quite a while they answered me, but the support guy said simply to ‘send the Kaspersky shortcut to the desktop area ?! I even sent this post to give more context to him, but I don’t think he even read it.

And after I explained the situation, he just gave me the step-by-step to uninstall and install the software. So for the time being I will just keep using the selective analyze option inside Kaspersky.

If anyone knows how to fix this without having to uninstall it, please get in touch!

[Berny]

@Belisiario Thank you for your feedback.

I don’t think it’s Bug , IMO  an on top reinstall is worth trying.

[promo30]

You can download the shellex dll for windows 10. copy and paste it in the folder "C:\Program Files (x86)\Kaspersky Lab\Kaspersky 21.8\shellex.dll"

Copy and replace the file when prompted

[Link removed]

 

[Schulte]

Hello @promo30,

thank you for your efforts.

But we download Kaspersky files and in particular drivers and modules only from Kaspersky site. Not from unverified sources.
->Link deleted.

[Belisiario]

If I’m not mistaken the context icon menu from Kaspersky came back after using Ccleaner to clean up software junkies and registry. Thank you everyone here in the forum for the help!

[Gionatan]

Windows 11 22H2

Plus 21.9.6.465

n.2 times installed, no Ccleaner no Glary Utilities resolved this menu problem.

There is only one icon in general menu that don't function (not open), no icon for files/folders.

I think i come back to KSC.

[Flood and Flood's wife]

22 hours ago, Gionatan said:

Windows 11 22H2, Plus 21.9.6.465. There is only one icon in general menu that don't function (not open), no icon for files/folders.

Ciao @Gionatan,

Welcome back!

• This is from Russia: need incident numbers to proceed, as we will need traces to escalate to developers. 

1. Please contact support: https://support.kaspersky.com/b2c#contacts & post back the Incident number please? 

Thank you?
Flood?+?

[Flood and Flood's wife]

On 3/21/2023 at 6:49 PM, Gionatan said:

Windows 11 22H2, Plus 21.9.6.465

There is only one icon in general menu that don't function (not open), no icon for files/folders.

Hello @Gionatan,

Thank you for being proactive & raising an incident?, the issue is being investigated. 

Flood?+?

[Gionatan]

I wrote to Assistance: they quested me if i changed the windows menu, yes i have changed the windows 11 menu with the program W11ClassicMenu, i try to ripristinate the menu windows 11 classic as original and the Kaspersky icon appears, but if i select menu style windows 10 the Kaspersky icon disappears again.

I just sent gsi to assistance to resolve the problem for menu windows style 10. I'd like to use this menu.

[Gionatan]

...but if i want to use the "K" icon the problem there is

Edited March 24, 2023 by Gionatan

[Flood and Flood's wife]

Hello @Gionatan,

Thank you for being proactive, raising an incident & submitting the data?, the issue is being investigated. 

Flood?+?

Edited March 24, 2023 by Flood and Flood's wife

[Warmuro]

I've noticed the same thing on my Windows 11 (with the latest updates and W10 context menu) and i can't use context menu, neither on desktop nor other areas/windows. At least it's visible for desktop right click, but for other areas no luck. I've also attached two pictures below to give some ideas to developers. I think it's a known bug and hopefuly it gets a fix soon.

Edited March 25, 2023 by Warmuro

[Berny]

@Warmuro Welcome.

If you suspect a bug  please contact Kaspersky Technical Support , the link is located a the top of this Webpage.

[Gionatan]

On 3/22/2023 at 7:12 AM, Flood and Flood's wife said:

Ciao @Gionatan,

Welcome back!

• This is from Russia: need incident numbers to proceed, as we will need traces to escalate to developers. 

1. Please contact support: https://support.kaspersky.com/b2c#contacts & post back the Incident number please? 

Thank you?
Flood?+?

Assistenza Tecnica di Kaspersky - ID INC000015149546

Gentile Cliente,
a seguito di richiesta alla nostra sede centrale le indichiamo quanto di seguito.
La problematica indicata risulta essere collegata ad un bug di sistema 6485824, il quale viene risolto nella prossima versione 2021MR13.
Il rilascio di tale versione partirà dalla giornata di oggi.
Per cui la invitiamo nei prossimi giorni a verificare gli aggiornamenti presenti dell'applicazione ed a effettuarli, quindi a verificare la persistenza o meno della problematica stessa.

[Gionatan]

2021MR13 ?

it is the 21.13 ?

 

Edited April 20, 2023 by Gionatan

[Berny]

39 minutes ago, Gionatan said:

2021MR13 ? it is the 21.13 ?

Correct , MR13  is version →  21.13.5.506

[SystemInfo]

On 20/04/2023 at 04:44, Berny disse:

Correct , MR13  is version →  21.13.5.506

How can I upgrade to the version you mentioned? since Kaspersky doesn't have a button to update the product?

[Flood and Flood's wife]

4 minutes ago, SystemInfo said:

1. How can I upgrade to the version you mentioned? 

Hello @SystemInfo,

Welcome back!

1. Version & patch updates are rolled out in staggered distributions across the globe; patiently wait for the TFU, if (you) cannot wait, log a request with Kaspersky Customer Service. 

Thank you?
Flood?+?

Resource:

version 21.13.5.506, What's new in the latest version of the application? 

[SystemInfo]

1 hour ago, Flood and Flood's wife disse:

Hello @SystemInfo,

Welcome back!

1. Version & patch updates are rolled out in staggered distributions across the globe; patiently wait for the TFU, if (you) cannot wait, log a request with Kaspersky Customer Service. 

Thank you?
Flood?+?

Resource:

version 21.13.5.506, What's new in the latest version of the application? 

So if I wait it will update itself to the new version 21.13.5.506?
Knowing that my current version is 21.9.6.465.

Well, Kaspersky could put a button to update the product like other AVs like Avast, Eset...