Kaspersky Plus - limited vpn issue

[SystemInfo]

Very strange, buying Kaspersky's Plus product that should come with Unlimited VPN.

What I think is very horrible about Kaspersky is that I came from KTS, and it was informed that I would have Unlimited VPN, but Kaspersky changed Plans, informing those who buy the Product NOT WHO comes from KTS. bad that I still have more than 1 YEAR without having the VPN, this is complicated.

[Flood and Flood's wife]

3 hours ago, SystemInfo said:

Very strange, buying Kaspersky's Plus product that should come with Unlimited VPN.

What I think is very horrible about Kaspersky is that I came from KTS, and it was informed that I would have Unlimited VPN, but Kaspersky changed Plans, informing those who buy the Product NOT WHO comes from KTS. bad that I still have more than 1 YEAR without having the VPN, this is complicated.

Hello @SystemInfo,

Welcome back!

No, it's not complicated, KTS comes with Standard/Limited VPN, when KTS is upgraded to Plus, the upgrade is *like for like* = *upgraded* Kaspersky Plus is with Standard/Limited VPN. 

Furthermore, Kaspersky have decided, for *all* new Kaspersky Plus & Kaspersky Premium subscriptions, the Subscription *owner* will get Unlimited VPN, all other User accounts associated on the Subscription get Standard/Limited VPN.

The problem is the websites & the documentation for the *new* Plus & Premium Subscriptions do not reflect this, simply showing Unlimited and Fast VPN

The new software has been released for many months, (ioo) Kaspersky have had long enough to correct the websites & documentation. 

Thank you🙏
Flood🐳+🐋

Edited March 26 by Flood and Flood's wife

[mrmichle]

Kaspersky is engaged in false & deceptive marketing.🙂

[SystemInfo]

3 horas atrás, mrmichle disse:

Kaspersky is engaged in false & deceptive marketing.🙂

I have an impression that this is the case, especially here in the country where I live.

[nexon]

So, @Tony K, @elbmek, @mrmichle, @SystemInfo

VPN is offered in K Plus thats right but it is not UNLIMITED!

Free version VPN you can use 200 MB per day.
And 300 MB if you have connected your PC on My kaspersky. 500 MB when PC is connected to My Kaspersky and it is active K Plus subscribtion.

If you want UNLIMITED version of VPN you must purchase separate subscribtion.

All clear now?

 

 

[mrmichle]

•     I bought a 3-machine license. Am I to understand Unlimited will not work on my pc if my daughter already uses it on the same license? 
   

[Flood and Flood's wife]

8 hours ago, mrmichle said:

•  I bought a 3-machine license.

1. Am I to understand Unlimited will not work on my pc if my daughter already uses it on the same license? 

Hello @mrmichle, 

Welcome back!

The Kaspersky Plus & Kaspersky Premium *subscription* has three components to pay attention to:

1. The Term/duration. 
2. The Number of Devices-machines.
3. The Number of User Accounts. 

A Kaspersky Plus 1 year, 3 device, 2 User Account subscription - gives you - the Subscription owner, the following: 

Kaspersky Plus software for all 3 devices. 

Kaspersky Premium Password Manager, for 2 separate User Accounts to be used on any 3 devices: 

• The Information detail shows: A My Kaspersky account is required to use the solution. The number of private password vaults available to you varies according to the subscription purchased.

*One* Unlimited VPN for the Subscription owner - you may decide to permit (your) daughter to sign into the VPN with (your) user profile - in which case you share the Unlimited VPN - across the devices - OR IF (you) elect to give the Unlimited VPN to (your) daughter, then you will have Standard/Limited VPN, alternatively, you may decide to purchase a separate Premium VPN subscription, or (your) daughter may decide to purchase a separate Premium VPN subscription. 

Kaspersky Premium subscription also has Kaspersky Safe Kids.

👉Sadly, Kaspersky have still not added a *disclaimer* to their website/documentation - showing the Unlimited VPN - is exclusively for the Subscription owner, all other User accounts on the subscription - get Standard/Limited VPN😖

Thank you🙏
Flood🐳+🐋

Edited April 2 by Flood and Flood's wife
pn

[oah]

Had Internet Security and checked to see if updates were available. I was only given the option to update to the new platform which I did (I selected Basic). After installation I got a window saying with my subscription I was entitled to Plus so I installed that. However after installation my VPN was limited to 300mb which contradicts the Plus entitlements of unlimited VPN.

Contacted support and was told I had to purchase the unlimited package. Nowhere on the Kapsersky home page is there any mention of this under Plus.

Advertise one thing and then demand further payment.

Goodbye Kaspersky.