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Kaspersky Password Manager is not opening

Laxuzer

By Laxuzer
in Kaspersky Password Manager

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Flood and Flood's wife

Flood and Flood's wife

Posted
Posted

I tried, but the problem continues. The Problem Is Not Solved.

Hello @Laxuzer 

🅰

  1. ❓ Is KPM being installed as a stand alone package or a part of other Kaspersky software?
  2. ❓ If part of other Kaspersky software, name, version & patch(x)? x=letter. 
  3. ❓ Does the system meet KPM system requirements?
  4. ❓ Is KPM licensed?

🅱
Please do the following:

1 Create a System Restore Point.
2 Run Windows in Safe Mode.
3 Clear all files & folders in:

  • C:\Windows\Temp
  • C:\Users\YOURNAME\AppData\Local\Temp

4 Return to Windows Normal Mode. 

5 Shutdown computer using Full Shutdown, not Restart.
6 Power computer on, login. 
7Uninstall KPM using Windows Programs and Features.

  • At the completion of the uninstall, shutdown computer using Full Shutdown, not Restart. 
  • Power computer on, login. 

8 Download a new KPM installer,  install KPM. 

❓ Recheck original issue?

  • Fixed👏
  • Not fixed😥 , please raise the issue with Kaspersky Technical Support, they will ask for a new GSI & Windows Logs, Traces, run as the issue is replicated, a detailed history, including all actions taken to resolve, images and a video of the issue would be most helpful please?   After submitting the case, you’ll receive an automated email with an INC+12digits reference number, then, normally, within 5 business days, a Kaspersky Technical Support human will communicate with you, also by email, you may continue to engage with the Kaspersky Technical Team via email or by updating the INC in your MyKaspersky account.
  • Please let us know the outcome when it’s available? 

Thank you🙏

Flood🐳

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Flood and Flood's wife

Flood and Flood's wife

Posted
Posted

x2, When I reinstall it opens but after the first restart of the pc it don’t open anymore.

Hello @Battlestar Galactica, 

Welcome!

🅰

  1. ❓ Is KPM being installed as a stand alone package or a part of other Kaspersky software?
  2. ❓ If part of other Kaspersky software, name, version & patch(x)? x=letter. 
  3. ❓ Does the system meet KPM system requirements?
  4. ❓ Is KPM licensed?

🅱
Please do the following:

1 Create a System Restore Point.
2 Run Windows in Safe Mode.
3 Clear all files & folders in:

  • C:\Windows\Temp
  • C:\Users\YOURNAME\AppData\Local\Temp

4 Return to Windows Normal Mode. 

5 Shutdown computer using Full Shutdown, not Restart.
6 Power computer on, login. 
7Uninstall KPM, using Windows Programs and Features.

  • At the completion of the uninstall, shutdown computer using Full Shutdown, not Restart. 
  • Power computer on, login. 

8 Download a new KPM installer,  install KPM.

❓ Recheck original issue?

  • Fixed👏
  • Not fixed😥 , please raise the issue with Kaspersky Technical Support, they will ask for a GSI & Windows Logs, Traces, run as the issue is replicated, a detailed history, including all actions taken to resolve, images and a video of the issue would be most helpful please?   After submitting the case, you’ll receive an automated email with an INC+12digits reference number, then, normally, within 5 business days, a Kaspersky Technical Support human will communicate with you, also by email, you may continue to engage with the Kaspersky Technical Team via email or by updating the INC in your MyKaspersky account.
  • Please let us know the outcome when it’s available? 

Thank you🙏

Flood🐳

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Laxuzer

Laxuzer

Posted
  • Author
Posted

I tried, but the problem continues. The Problem Is Not Solved.

Hello @Laxuzer 

🅰

  1. ❓ Is KPM being installed as a stand alone package or a part of other Kaspersky software?
  2. ❓ If part of other Kaspersky software, name, version & patch(x)? x=letter. 
  3. ❓ Does the system meet KPM system requirements?
  4. ❓ Is KPM licensed?

🅱
Please do the following:

1 Create a System Restore Point.
2 Run Windows in Safe Mode.
3 Clear all files & folders in:

  • C:\Windows\Temp
  • C:\Users\YOURNAME\AppData\Local\Temp

4 Return to Windows Normal Mode. 

5 Shutdown computer using Full Shutdown, not Restart.
6 Power computer on, login. 
7Uninstall KPM using Windows Programs and Features.

  • At the completion of the uninstall, shutdown computer using Full Shutdown, not Restart. 
  • Power computer on, login. 

8 Download a new KPM installer,  install KPM. 

❓ Recheck original issue?

  • Fixed👏
  • Not fixed😥 , please raise the issue with Kaspersky Technical Support, they will ask for a new GSI & Windows Logs, Traces, run as the issue is replicated, a detailed history, including all actions taken to resolve, images and a video of the issue would be most helpful please?   After submitting the case, you’ll receive an automated email with an INC+12digits reference number, then, normally, within 5 business days, a Kaspersky Technical Support human will communicate with you, also by email, you may continue to engage with the Kaspersky Technical Team via email or by updating the INC in your MyKaspersky account.
  • Please let us know the outcome when it’s available? 

Thank you🙏

Flood🐳

I tried, but the problem continues. The Problem Is Not Solved.

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Flood and Flood's wife

Flood and Flood's wife

Posted
Posted

Hello @Laxuzer

Please raise the issue with Kaspersky Technical Support, ​​​​they will ask for a new GSI & Windows Logs, Traces, run as the issue is replicated, a detailed history, including all actions taken to resolve, images and a video of the issue would be most helpful please?   After submitting the case, you’ll receive an automated email with an INC+12digits reference number, then, normally, within 5 business days, a Kaspersky Technical Support human will communicate with you, also by email, you may continue to engage with the Kaspersky Technical Team via email or by updating the INC in your MyKaspersky account.

  • Please let us know the outcome when it’s available? 

Thank you🙏

Flood🐳

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Laxuzer

Laxuzer

Posted
  • Author
Posted

Hello @Laxuzer

Please raise the issue with Kaspersky Technical Support, ​​​​they will ask for a new GSI & Windows Logs, Traces, run as the issue is replicated, a detailed history, including all actions taken to resolve, images and a video of the issue would be most helpful please?   After submitting the case, you’ll receive an automated email with an INC+12digits reference number, then, normally, within 5 business days, a Kaspersky Technical Support human will communicate with you, also by email, you may continue to engage with the Kaspersky Technical Team via email or by updating the INC in your MyKaspersky account.

  • Please let us know the outcome when it’s available? 

Thank you🙏

Flood🐳

When I deleted Kaspersky, I marked it as" protect the safe." I removed the approval and tried and it happened. THANKS

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  • 1 year later...
Flood and Flood's wife

Flood and Flood's wife

Posted
Posted

I tried all the suggestions here but it’s still not opening. Any other tips to use the app?

Hello @Xykon, 

Welcome!

Please log a case with Kaspersky Technical Support, fill in the Application malfunction, Other template; support may request Logs, Traces & other data, they will guide you:

 

 

  • After submitting the case, you’ll receive an automated email with an INC+12digits reference number, then, normally, within 5 business days, a Kaspersky Technical Support human will be in touch, also by email, you may continue to engage with the Kaspersky Technical Team via email or by updating the INC in their MyKaspersky account.

➡ Please share the outcome with the Community when it’s available? 

Thank you🙏

Flood🐳+🐋

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