Kaspersky Internet Security for Android v. 11.79.4.6841 - Fingerprint scanning not correct

[EllKayBee]

Samsung Galaxy S20 Plus - Android 12. All apps up to date, fingerprint unlock on phone works properly. In the app, when I try to unlock a locked app the fingerprint scanner doesn’t work correctly. Instead of unlocking it enters an unknown digit/character in the PIN number field. Obviously this doesn’t match the PIN that is set. Are there are bugs with Android 12, or Samsung Galaxy phones that can explain this?

[Flood and Flood's wife]

Hello @EllKayBee, 

Welcome!

1. Log a case with Kaspersky consumer support, either via Chat or Email, select Application malfunction, Other template. Support may request logs, traces & other data, they will guide you. Also, it may help them if you provide images & or a video of the issue. 

• If selecting Chat option, we recommend you request a copy of the chat transcript, make sure you fill in your email address AFTER the chat is activated by the Chat agent & complete the Verify your email address email AFTER the chat completes.
• When it’s available, please share the outcome with the Community? 

Thank you🙏

Flood🐳+🐋

[EllKayBee]

@Flood and Flood's wife Thanks for the response, and for the advice. I'll check in with Consumer Response as soon as I get a chance.

[Renatos642]

I have the same problem since I upgraded to android 12 on my galaxy s20. The fingerprint logo is displayed on top of the character 0. If you press fingerprint it automatically press the character 0 and fingerprint isn't clickable.

 

Please fix this bug. 

[Renatos642]

I can't make a printscreen because it's not allowed because of the android system security to make printscreen on that screen. 

[Flood and Flood's wife]

Hello @Renatos642, 

Welcome!

1. Log a case with Kaspersky consumer support, either via Chat or Email, select Application malfunction, Other template. Support may request logs, traces & other data, they will guide you. Also, it may help them if you provide images & or a video of the issue. 

• If selecting Chat option, we recommend you request a copy of the chat transcript, make sure you fill in your email address AFTER the chat is activated by the Chat agent & complete the Verify your email address email AFTER the chat completes.
• When it’s available, please share the outcome with the Community? 

Thank you🙏

Flood🐳+🐋

[EllKayBee]

@Renatos642 I did some trouble shooting/logging this weekend with the support team. They concluded that it's a bug with the fingerprint reader/app lock that appeared with the latest security patch from Google. They're working on a fix.

[Renatos642]

Thanks bro for your answer. I will wait on a solution from the team. Your work is appreciated! Enjoy your day. 

[EllKayBee]

It was fun helping with the trouble shooting. I guess I’m that sort of geek 😆