Kaspersky Internet Security completely cutting off my internet access [Closed]

[Missionary7]

OS: Windows 10 Home, 64-bit Browsers: Firefox, Chrome, Internet Explorer, Microsoft Edge, Discord, Steam I've been using Kaspersky for a few years now. Since around roughly 1 (2018) year ago, I began experiencing a complete cutoff from the internet. At first, I didn't realize it was Kaspersky that was doing it, but thought there was a problem with my computer itself. When this happens, I cannot open or load any new web pages, or refresh currently open web pages. When I try, absolutely nothing happens. I don't even get an error saying that that Firefox (or other browser) cannot find that site. LITERALLY NOTHING happens. I click the refresh button, or press ENTER after typing the URL or entering search parameters in the browser's search field, and NOTHING happens at all. I proved it was Kaspersky that was cutting off internet access by completely exiting Kaspersky, so that it was completely shut down. As soon as I did, I was once again able to access the internet normally. I have since repeated this process over a dozen times with the exact same result. Once disabling Kaspersky and getting pages to load, I can immediately turn Kaspersky back on, and the internet remains accessible for a short time, before my access is once again lost. I can repeat this process only 2 or 3 times before the disabling of Kaspersky fails to restore acesss, and I have to reboot my PC in order to restore internet access.

[Berny]

Welcome. Can you please provide a GSI Log : https://forum.kaspersky.com/index.php?/topic/915-how-to-help-us-help-you-with-a-log-of-your-system/

[Missionary7]

Here's the GSI log link https://www.getsysteminfo.com/report/2e62b7d61bba444ad668d5d46618efd5

[huang1111]

You can try to close the Kaspersky Firewall module to test if you can connect to the Internet. Or you can update the network driver, this may help you!

[Berny]

Also , and in addition to above suggestion from xiongliangchen_CN : Your Windows Event Log is displaying following message :

"Name resolution for the name my.kaspersky.com timed out after none of the configured DNS servers responded."

> Can you please run "services.msc" and check if "DNS Client" is running + reboot > Also , please power off your Router and restart after a couple of minutes If no fix please contact Technical Support https://center.kaspersky.com