kaspersky internet security blocks sending of images via the Lines application

[Worawut]

My kaspersky internet security blocks sending of images via the Lines application. How do I set up the program? So as not to block sending pictures via Lines

[Flood and Flood's wife]

My kaspersky internet security blocks sending of images via the Lines application. How do I set up the program? So as not to block sending pictures via Lines

 

Hello @Worawut 

Welcome!

1. Please read & follow tutorial by @Danila T. Read before you create a new topic!, so we can check the problem making sure we base our information on your information? 
2. Also, if KIS is exited, do the images send - please post full screen images of when Lines/send images is working & when Lines/send images is not working? 

Please post back?

Thank you🙏

Flood🐳 +🐋

[Worawut]

-I have tried disabling kaspersky. I can send images and documents of mine through Lines.
- When I try to open Kaspersky again, I cannot send my pictures or documents. I think this is caused by Kaspersky.

[Flood and Flood's wife]

Hello @Worawut, 

Thanks for posting back!

Great! 

Have you looked at Read before you create a new topic! ? 

So we don’t waste your time, we’d like to test, to see if we can replicate the issue, & before we offer the possible solutions; we need information from you, please provide it & please provide the images as we requested above? 

Thank you🙏

Flood🐳 +🐋

[Worawut]

 

[Flood and Flood's wife]

Hello @Worawut, 

1. What exactly are we supposed to understand from the image? Is that from your device, when Lines is working? 
2. Which OS version & build → in Windows Search🔎 , type winver    → press enter, a small popup will show the required information? 
3. Which KIS version & patch(x)?
4. What type of device is the receiving device, is it also Windows, if “yes”, provide the same 2. & 3. information for that device; if “no”, provide whatever device & KIS information is relevant please? 

Thank you🙏

Flood🐳 +🐋

[kmscom]

Do not scan all traffic Lines application

https://support.kaspersky.com/images/14_kis13-499109.png 

How to configure rules and set application rights