Kaspersky Internet Security Blocking Access for Programs/Games

[Noodle1987]

Recently i've had issue's over the Past Month of Games having issues accessing the Internet.

"Satisfactory" can't Access the Epic Online Servers (EOS) google and tried fixes. nothing worked. just played single player.
Tried to install the "EPIC launcher". Launcher couldn't update. Tried fixes. nothing worked. gave up.
was playing "Idle Champions of the Forgotten Realms" for a week, then 1 day couldn't access Servers.
tried multiple fixes. nothing has Worked. Play it on the laptop now.

Then today i turned the PC on and loaded up Discord. Discord is in a Update loop.
Googled Fixes and the last thing to try was Turning off the Firewall and ur Virus Scanner.

It worked. Discord now works. turns on Kaspersky and the Firewall and it crashes.
Turns them back off. Discord works, Idle works, Satisfactory works....not trying EPIC again.

Why would Kaspersky be blocking them, even if they're in the Exceptions list?

[nexon]

Hello,

I have also Epic games launcher installed (updated yesterday) without problem.

Can you post screenshot in detailed reports of issue? 

[Silenttalker]

KIS has started blocking multiple games as of 2-3 months ago. 

I first noticed it has been blocking Elden Ring through Steam, failing to allow server login for like 2 months.  Since then I've seen two other examples.

Fallout 76 through Steam won't login to the Bethesda.net server. 

Honkai Impact through the PC client fails login. 

All of these are on my trusted list and I've been hunting for setting or exceptions but nothing changes it and none will behave until I pause KIS.

[Flood and Flood's wife]

On 6/9/2022 at 8:41 PM, Noodle1987 said:

Recently i've had issue's over the Past Month of Games having issues accessing the Internet.
Why would Kaspersky be blocking them, even if they're in the Exceptions list?

 

On 6/15/2022 at 4:00 PM, Silenttalker said:

KIS has started blocking multiple games as of 2-3 months ago. 

All of these are on my trusted list and I've been hunting for setting or exceptions but nothing changes it and none will behave until I pause KIS.

Hello @Noodle1987 & @Silenttalker, 

Welcome!

1. Which KIS version & patch(x), x = letter, is installed, on the Windows taskbar or hidden icons, rightclick the Kaspersky icon, select About? 
2. In KIS REPORTS are there any events logged that reflect the "Games not accessing the internet" / "KIS blocking the games"? 
3. IF the version is 21.3.10.391(i) @Igor Kurzin has a solution that may help:
4. Disable Self-Defense via Settings -> General.
5. Exit Kaspersky product, on the Windows Taskbar or hidden icons, rightclick the Kaspersky icon, select Exit. 
6. Go to folder C:\ProgramData\Kaspersky Lab\AVP21.3\, rename the folder Report to Report1.  
7. Shutdown machine using Shutdown, not Restart, power on the machine by pressing the power button, login. Start KIS.
8. Enable Self-Defense.
9. Re-check original issue?
10. Please let us know the outcome? 
11. IF the issue persists, log a request with Kaspersky Support, select either Chat or Email, fill in Application malfunction, Other template; Support may request Logs, Traces & other data, they will guide you. 

12. When Support provide a solution, please share it with the Community. 

    Thank you🙏
    Flood🐳+🐋

Edited December 12, 2023 by Flood and Flood's wife
pn

[Silenttalker]

It appears to have worked.  Thank you.

[Flood and Flood's wife]

On 6/15/2022 at 8:11 PM, Silenttalker said:

It appears to have worked.  Thank you.

Hello @Silenttalker, 

You're most welcome!

Thank you for taking the time to update the Community!

We're delighted the issue is resolved.

Thank you🙏
Flood🐳+🐋

Edited December 12, 2023 by Flood and Flood's wife
pn

[Rahul Narayan]

After 3 days of trying every other method, this is the one that finally worked. Thank you user 'Flood and Flood's wife'

[deolus]

This finally fixed my issue with version 21.3.10.391(j)

 

[MJ711]

Hi,

I had the same problem with 21.3.10.391(j).

Solution was to rename Report directory like suggested above.

Is there any more details on why Reports would cause Kaspersky to randomly block some applications from accessing the internet?
What is the cause?

 

[Igor Kurzin]

17 hours ago, MJ711 said:

Is there any more details on why Reports would cause Kaspersky to randomly block some applications from accessing the internet?
What is the cause?

Hi @MJ711, the issue is connected with a bug in the product, which is fixed in the latest product version (21.8).

The cause is the corruption of the reports database in some conditions.

[nexon]

@Igor Kurzin hi, and so what about newer version 21.5 or higher 21.8 still not yet released on czech website is latest 21.3 with patch (j). 

[Wendy Manning]

i think maybe it's your browser, try resetting it, i use it for online games seems to have no problems. Occasionally some games get disconnected.

[n1c0p_]

After about 1 week of one program not working and today a second one too after still working yesterday, I was looking for help and was finding this guide.

Thank you very much Flood and Flood's wife, this method still works as in December 2023.

P.S.: Version 21.3.10.391 (k)

[Flood and Flood's wife]

4 hours ago, n1c0p_ said:

Version 21.3.10.391 (k)

After about 1 week of one program not working and today a second one too after still working yesterday, I was looking for help and was finding this guide.

Thank you very much Flood and Flood's wife, this method still works as in December 2023.

Hello @n1c0p_, 

Well done, excellent work👏

Thank you for taking the time to share the good news with the Community, we're delighted with the outcome🤸‍♂️

Note, the issue is also fixed in Kaspersky's new software release: 21.15.8.493, in due course Kaspersky Anti-Virus, Kaspersky Internet Security & Kaspersky Total Security will reach end-of-life & be replaced, Kaspersky have not yet announced an end-date. 

Thank you🙏
Flood🐳+🐋

Edited December 13, 2023 by Flood and Flood's wife
pn