Hi everyone,

I've been working on updating Kaspersky endpoint security for Windows across my protected workstations, and everything has been smooth sailing except for one hiccup. One workstation keeps throwing errors about conflicting software, particularly 360 antivirus, even though there's no visible trace of it on the hard drive or in the registry. I've tried various methods to locate and remove it, but so far, no luck.

The error shown by the installation program: 

 

If anyone has encountered a similar issue or has any suggestions on how to effectively track down and eradicate this program, I'd greatly appreciate your insights.

Thanks in advance for any assistance provided!

Hi Marcos,

This error means that there's an Incompatible software on that computer, even a registry key of that software can be the cause of the issue. I suggested that you completely uninstall the antivirus that was installed on that computer & search for its keys in regedit. If the issue is not solved please contact Kaspersky technical support by sending a request via this link : https://companyaccount.kaspersky.com/account/login

Thank you!

Hi Zied,

Thanks for the suggestion. I've researched the default location of keys for that antivirus, but no luck.
I wasn't able to find anything related. Maybe it's in a different location.

I'll send a request to Kaspersky support, to see if they can help me.

Although, it would be strange to have a registry key from software that I've never installed, wouldn't it?

Thank you for the response.

@Marcos Chipango, download this file.
Unzip the archive and run the file incompatible.exe
Click the Start button.
Wait for the scan to finish and show the result.

On 12/04/2024 at 09:06, andrew75 disse:

@Marcos Chipango, download this file.
Unzip the archive and run the file incompatible.exe
Click the Start button.
Wait for the scan to finish and show the result.

What file was it?

Having the same problem, if that is something that could show me the incompatible software and location/registries  I would be interested too

Download KES 12.8
https://aes.s.kaspersky-labs.com/endpoints/keswin11/12.8.0.505/english-21.20.8.505.0.185.0/3936353734377c44454c7c31/keswin_12.8.0.505_en_aes56.exe

After running the file and extracting the package to your preferred destination, replace the "cleanerapi_v2.cab" file from the package with the one from the link below

https://www.transfernow.net/dl/20250313pCj3wJuC

Launch the setup_kes.exe file and wait.

4 horas atrás, Renan Corassa disse:

Download KES 12.8
https://aes.s.kaspersky-labs.com/endpoints/keswin11/12.8.0.505/english-21.20.8.505.0.185.0/3936353734377c44454c7c31/keswin_12.8.0.505_en_aes56.exe

After running the file and extracting the package to your preferred destination, replace the "cleanerapi_v2.cab" file from the package with the one from the link below

https://www.transfernow.net/dl/20250313pCj3wJuC

Launch the setup_kes.exe file and wait.

Can I replace it even with the onpremises version? Then I could generate the 12.8 package through KSC and only replace with your .cab

If you are talking about the directory
C:\ProgramData\KasperskyLab\adminkit\1093\.working\share\Packages\<KES-Version>

No problem.

But, I would do it separately from KSC.

On 3/13/2025 at 11:03 PM, Renan Corassa said:

If you are talking about the directory
C:\ProgramData\KasperskyLab\adminkit\1093\.working\share\Packages\<KES-Version>

No problem.

But, I would do it separately from KSC.

hi 

your transfer file expired, can you upload it again ?