November 15, 20205 yr Author Hello,Just recently bought Microsoft Surface Pro X but when I want to install Kaspersky it says not compatible. Please if anyone can help in this or suggest different antivirus solution. Thank you for the time
July 1, 20242 yr July 2024, can't use my NEW Kaspersky Version, because of this Problem... is there some solution? after about 4 years?! Maybe a Cashback...
July 1, 20242 yr 1 hour ago, Strahlengriffel said: July 2024, can't use my NEW Kaspersky Version, because of this Problem... is there some solution? after about 4 years?! Maybe a Cashback... Hello @Strahlengriffel, Welcome! Kaspersky has a 30-day money-back guarantee - you're welcome to log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts - on the support page, select either Chat or Email, then fill in the template as shown in the image below; please include: The email address used to purchase the subscription. The License # or Activation code. Thank you? Flood?+? Read: How to request a refund for a Kaspersky application.
October 12, 20241 yr Hello Igor, everyone... This post aged well. I bough a Win11-ARM64 laptop a couple of months ago and my conclusion is that Kaspersky hasn't got any plans or will to make it's software compatible with ARM. So, I'll be moving on to the competition, which it's very sad. c'est la vie. Edited October 12, 20241 yr by hikikomori
November 1, 20241 yr November 2024 , still no news ? After 4 years ???? What an excellent service !!! This is unbelievable. I bought a new laptop (Microsoft Surface with Snapdragon Elite X) and want to transfer my Premium Kaspersky from my old Desktop to my new laptop. Isn't this possible ???? My license runs until 30/10/2026 ! Please give me a solution or a refund of my license. grtz
November 12, 20241 yr November 12, 2024: Same issue for me with Snapdragon X plus. I can't use my product with license valid until 2026!!!
November 22, 20241 yr It's been 5 years since the first report and no solution, to say it's a shame is an understatement.
March 3, 20251 yr Hello We are in 2025 now and there is no ARM support yet. I have been using MS Surface Pro 2016 with Kapsersky on 2018. Then I chanted to Surface Pro 7 with Kasperky on 2021. Then I changed to Surface Pro 11 with ARM processoron 2025 and I cannot use my Kaspersky 5 Licenses and Kaspersky VPN which I already installed on other laptops. So for my new Surface Pro 11, I had to purchage a Bit Defender 1 License while my other latpots has Kaspersky and Kaspersky VPN. Is this serious from Kaspersky to not have yet ARM support on 2025???? Come on Kasperskly!!!! Best regards. Zandri
April 6, 20251 yr Hello, I am an enthusiastic Kaspersky user. Unfortunately, I have encountered the same issue on a device (a new laptop with Snapdragon X Plus). At the end of the subscription, I will be forced to migrate to another application. I’m sorry.
Hello,
Just recently bought Microsoft Surface Pro X but when I want to install Kaspersky it says not compatible. Please if anyone can help in this or suggest different antivirus solution.
Thank you for the time