Kaspersky File Shredder in the Philippines, Recycle Bin the Shredder is no longer able to locate the Recycle Bin in the Library.

[MikeTheFritz]

Hello, just rejoined Kaspersky Security Cloud, BUT I'm having the same problem as last time. After one successful shredding of the Recycle Bin the Shredder is no longer able to locate the Recycle Bin in the Library. It's nowhere to be found! I have submitted a ticket which is currently being looked into. I reside in the Philippines, and suspect that some Filipino authority is blocking the shredder. Does anyone in the Philippines have the same problem?

[Flood and Flood's wife]

After one successful shredding of the Recycle Bin ,the Shredder is no longer able to locate the Recycle Bin in the Library. It's nowhere to be found!

Hello @MikeTheFritz, Welcome! I'm not from the Philippines, sorry, however, I hope you don't mind (me) asking a question.... Was it $Recycle.Bin that was shredded or the contents? Please let us know? Thanks so much.

[MikeTheFritz]

Hello, thanks for your reply to my post. I'm pretty sure only the contents were shredded, as the shortcut itself has not disappeared from my desktop. After that I did not try to shred the contents for some time, but when I did the 'Recycle Bin' had disappeared from the library list. The shortcut icon with contents however is still on my desktop screen. Strange goings on. I suspect that some Filipino entity/authority is meddling with the Kaspersky settings. But I can't be sure, of course. Last time the Kaspersky specialists could not fix this. I was able to circumvent this for some time by transferring the files to any other 'Folder' in Pictures and then shred that folder with contents. But eventually this trick was blocked, too! Have a nice day & week wherever you may be. Mike P.S. CCleaner & Avast do not have this problem. Perhaps they are better protected against outside interference.

[Flood and Flood's wife]

Hello MikeTheFritz, Thanks for posting back, the shredder deletes the folder, any folder, it does not shred or delete the shortcut. When the shredder process runs, it does not look & go, "it's a recycle bin folder, I'll only delete the contents, it goes "oh folder, shred".

1. When you say "The shortcut icon with contents is still on my desktop screen", what does "with contents" mean please?
2. If you have a very recent restore point or system image its easy to roll back.
3. Also, please check: Desktop Icon settings:

Please let me know? Thanks:pray_tone2:.

[MikeTheFritz]

Hello, by "with contents" I mean "full" as I have not been able to shred the contents. The shredder browser links to the folders/files in the 'library', not the shortcut icon.

[Flood and Flood's wife]

Hello MikeTheFritz Thanks for posting back. Can you do this please:

1. Screen image of "shortcut icon with contents" that's on the desktop
2. Screen image of "shortcut icon" properties
3. Screen image of what you see when looking at "shredder browser links to the folders/files in 'library'"

Please post back? Thanks so much.

[MikeTheFritz]

[Flood and Flood's wife]

Hello MikeTheFritz, Thanks for posting back:pray_tone3:

1. Please righclick on the DeskTop RecycleBin - screen print & post back please?
2. What happens when you click or double click on the RecycleBin?
3. Can you do that please - click on the RecycleBin - show me the result in an image please?

Thanks.

[MikeTheFritz]

[MikeTheFritz]

Sorry for the delay. Obviously I could 'delete' the contents of the Recycle Bin, but that's NOT shredding it.

[Flood and Flood's wife]

Obviously I could 'delete' the contents of the Recycle Bin, but that's NOT shredding it.

No, MikeTheFritz, deleting the contents of the Recycle Bin is not shredding it. I never said it was. I never asked you to delete the contents of the Recycle Bin. Has the Technical Support Team helped you with "after one successful shredding of the Recycle Bin the Shredder is no longer able to locate the Recycle Bin in the Library"? Please let us know? Thanks.

[Flood and Flood's wife]

MikeTheFritz Using Windows File Explorer, enter C:\$Recycle.Bin (1) IF, Recycle Bin (2) displays, select (3) Properties , Screenprint Recycle Bin (4) Properties

1. Please post back the RecycleBin "Properties" image?

Thanks

[MikeTheFritz]

Sorry for delay, Windows File Explorer could not find this: C:\$Recycle.Bin

[Flood and Flood's wife]

Sorry for delay, Windows File Explorer could not find this: C:\$Recycle.Bin

Hello MikeTheFritz, Earlier you advised you had submitted the issue to Kaspersky Technical Support. Please tell us what advice/support the team have provided? Thank you.