Dear Kaspersky Support/Community Members

I am writing to you with a serious concern regarding the active protection functionality of my Kaspersky product.

I have identified an application named "WsUpdateHelper" (associated with Wondershare, software I have installed) which, despite being marked by Kaspersky as "Blocked" in the "Manage Applications" interface (see attached screenshot), continues to execute and load automatically at Windows 10 startup.

I have attached a screenshot clearly showing:

• In the Kaspersky "Manage Applications" window, "WsUpdateHelper" is listed with the status "Blocked".
• Simultaneously, in the Windows 10 "Startup Apps" settings, "WsUpdateHelper" appears as "Enabled" (and executes after restarting the system).

This situation raises significant concerns for me for the following reasons:

1. Status Contradiction: If Kaspersky has identified this application as "Blocked" (and I myself have indicated it is untrusted, even after restarting the computer), it should, by definition, actively prevent its execution, especially at system startup.
2. Ineffective Protection: The persistence of this application running, despite the "Blocked" label, suggests that the supposed "active protection" is insufficient or that the blocking is merely a visual label without real interception action.
3. Potential Risk: Regardless of whether WsUpdateHelper is directly malware or not, the fact that a "blocked" application can bypass monitoring and execute with the system opens the door to potential vulnerabilities or unwanted behaviors that Kaspersky should prevent."

Best regards

 

Welcome to Kaspersky Protection.

 

Please, provide version of K. product installed.

 

Also, I see Your capture, that column Inicio is in status Bloqueado (disabled) , that column precisely controls the execution of the program, if disabled, even being in Untrusted / No confiable, it could be started, but its rights will be very limited.

 

So, You just have to enabled column Inicio -> Bloqueado, to block the execution of that program.