Kaspersky Breaking Google Chrome Help!

[ItsAslan]

When entering a website into the search bar in Google, it always outputs the error: "This site can’t be reached - The connection was reset" with the error code "ERR_CONNECTION_RESET." This problem started earlier today, and I do not know how to fix it, for I have been looking for a solution for a while now. The problem seems to be because of Kaspersky, for when I disable all protection types, Google works again. I will attach the error screen below.

I've seen this problem on other threads; However, the solutions on these other threads do not work for me. Are there any fixes to this problem? Thanks in advance!

[Berny]

@ItsAslan Welcome 

Can you please provide additional details:

 

[ItsAslan]

I am currently running on Microsoft Windows version 22H2

I am using Kaspersky Anti-Virus version 21.3.10.391

And here is a screenshot of the problem:

[Berny]

@ItsAslan

Please try this procedure from @Igor Kurzin

Quote

1. Disable Self-Defense via Settings -> General
2. Exit Kaspersky product
3. Go to folder C:\ProgramData\Kaspersky Lab\AVP21.3\Report\ and delete all the contents (files and folders)
4. Run Kaspersky product
5. Enable Self-Defense
6. Check the issue.

 

[harlan4096]

Also, try to migrate to new product line KAV 21.3 -> Kaspersky Standard 21.13

[ItsAslan]

7 minutes ago, Berny said:

Go to folder C:\ProgramData\Kaspersky Lab\AVP21.3\Report\ and delete all the contents (files and folders)

I don't seem to be able to delete the contents inside "Report", for it says they are open in another program. In addition, I cannot close Kaspersky in the task manager. How do I close Kaspersky correctly?

[Berny]

@ItsAslan

16 minutes ago, ItsAslan said:

it says they are open in another program.

Did you exit Kaspersky → Right click K icon on the taskbar > Exit ?

Also , if no fix please try the suggestion from @harlan4096

→ Kaspersky: Basic, Standard, Plus, Premium - info & FAQ

 

[ItsAslan]

Yes, this works! Thank you

[0xBE]

On 7/9/2023 at 2:58 PM, Berny said:

@ItsAslan

Please try this procedure from @Igor Kurzin

 

Got the same issue today and yes that fix it.

But why does a 4GB temp folder is breaking the AntiVirus ?
Any fix for that is on the way or do I have to clear the "Report" manually every time?

[Berny]

@0xBE Welcome.
 

15 hours ago, 0xBE said:

4GB temp folder

Can you please provide the complete folder path.