Kaspersky blocks Adobe Creative Cloud (Adobe error code 119)

[Tom43]

Hello,

i just installed my creative cloud app and wanted to install photoshop or any other app and it always gives me the error code 119. when i complete turn off/close kis i can install without problems.

so i added the creative cloud.exe to the trusted apps in kaspersky, but the error still occurs 😕

does anyone got any tips?

thx

[Flood and Flood's wife]

8 hours ago, Tom43 said:

1. i just installed my creative cloud app and wanted to install photoshop or any other app and it always gives me the error code 119.
2. when i complete turn off/close kis i can install without problems.
3. I added the creative cloud.exe to the trusted apps in kaspersky, but the error still occurs 😕

Hello @Tom43, 

Welcome!

1. When "error code 119", happens are there any events showing in KIS Reports, that match the issue(s)? 
2. Which KIS patch(x), x=letter, is installed, on the Windows taskbar or hidden icons, rightclick the Kaspersky icon, select About? 
3. System OS, version & build? 
4. Clarify please, at the moment, has the error happened, with photoshop & any other apps as well, or creative cloud only? 
5. Have Creative Cloud & KIS, both been clean installed, IF "no", please do so -> for KIS, when uninstalling, *save your activation code only* - do not check any other check boxes, then download & clean install KIS. 

Thank you🙏

Flood🐳+🐋

Resource: 

Read before you create a new topic! by Danila T.

[Berny]

14 hours ago, Tom43 said:

error code 119.

Also , please visit the Adobe Community.

[Flood and Flood's wife]

Also, our advice is after, we replicated the error & spent half the night with the Adobe expert team. 

@Tom43, 

• 💥IF the issue persists after doing a clean install of both KIS & Creative, please log a case with Kaspersky Support; on the support page select either Chat or Email, then select Application malfunction, Other template; please include any screen images of the error, KIS Report - if there's any events & a detailed history. Support may request logs, traces & other data; they will guide you. 
• Please share the outcome with the Community, when it's available? 

Thank you🙏

Flood🐳+🐋

Edited September 5, 2022 by Flood and Flood's wife

[Berny]

16 hours ago, Tom43 said:

error code 119

I see multiple suggestions “please disable your security suite” , I think Adobe should urgently work on this.

[Tom43]

thx a lot!!!

so with the suggestions to “please disable your security suite” from Adobe what shall i proceed with?

again thx!

[Flood and Flood's wife]

18 hours ago, Tom43 said:

when i complete turn off/close kis i can install without problems.

6 minutes ago, Tom43 said:

so with the suggestions to “please disable your security suite” from Adobe what shall i proceed with?

Hello @Tom43, 

Thank you for posting back!

You've already established when KIS is OFF there is no issue. 

Please proceed with:

1. When "error code 119", happens are there any events showing in KIS Reports, that match the issue(s)? 
2. Which KIS patch(x), x=letter, is installed, on the Windows taskbar or hidden icons, rightclick the Kaspersky icon, select About? 
3. System OS, version & build? 
4. Clarify please, at the moment, has the error happened, with photoshop & any other apps as well, or creative cloud only? 
5. Have Creative Cloud & KIS, both been clean installed, IF "no", please do so -> for KIS, when uninstalling, *save your activation code only* - do not check any other check boxes, then download & clean install KIS. 
6. IF the issue persists AFTER doing a clean install of both KIS & Creative, please log a case with Kaspersky Support; on the support page select either Chat or Email, then select Application malfunction, Other template; please include any screen images of the error, KIS Report - if there's any events & a detailed history. Support may request logs, traces & other data; they will guide you. 

• Please share the outcome with the Community, when it's available? 

Thank you🙏

Flood🐳+🐋

[Tom43]

1 hour ago, Flood and Flood's wife said:

Hello @Tom43, 

Thank you for posting back!

You've already established when KIS is OFF there is no issue. 

Please proceed with:

1. When "error code 119", happens are there any events showing in KIS Reports, that match the issue(s)? 
2. Which KIS patch(x), x=letter, is installed, on the Windows taskbar or hidden icons, rightclick the Kaspersky icon, select About? 
3. System OS, version & build? 
4. Clarify please, at the moment, has the error happened, with photoshop & any other apps as well, or creative cloud only? 
5. Have Creative Cloud & KIS, both been clean installed, IF "no", please do so -> for KIS, when uninstalling, *save your activation code only* - do not check any other check boxes, then download & clean install KIS. 
6. IF the issue persists AFTER doing a clean install of both KIS & Creative, please log a case with Kaspersky Support; on the support page select either Chat or Email, then select Application malfunction, Other template; please include any screen images of the error, KIS Report - if there's any events & a detailed history. Support may request logs, traces & other data; they will guide you. 

• Please share the outcome with the Community, when it's available? 

Thank you🙏

Flood🐳+🐋

Hi thx for your reply!

1. no results are shown i tried to open creative cloud which now opens not also. at around 13:45 o'clock german time, no report in there which occured around this time.

2. 21.3.10.391 (j)

3. Win 10 1909 - i wont update win10

4. yesterday i could open creative cloud but when i wanted to install an app it showed me error code 119. today when i start creative cloud app it says "adobe servers not reachable"

5. of course clean installed.

thx

[Berny]

11 minutes ago, Tom43 said:

when i start creative cloud app it says "adobe servers not reachable"

This is a known issue on the side of Adobe.

[Flood and Flood's wife]

28 minutes ago, Tom43 said:

5. of course clean installed.

Hello @Tom43, 

You're most welcome!

Thank you for posting back & the information!

1. Have both KIS & Creative been uninstalled, & clean installed, following the directions above, *after* you posted your topic?
2. IF "yes", & the issue persists, please log a case with Kaspersky support. 

Thank you🙏

Flood🐳+🐋

Edited September 5, 2022 by Flood and Flood's wife

[Tom43]

thx a lot! i opened a ticket yesterday.

[Igor Kurzin]

Hi @Tom43, please let me know the incident number.