KAS scan hangs on Reltek file [resolved] [Closed]

[kenfromcanada]

Quickscan hangs on C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe.

When time remaining went from two (2) minutes to 27 minutes, I stopped the scan.

I downloaded and ran TdssKiller. It flagged a file RTHDVCPL (LockedFile.Multi.Generic).

Windows About shows I have Realtek PCle GBE Family Controller.

Question: Do I need this file to run my sound system?

Question: Should I go to the Realtek website, download the file and replace the one I have.

Thank you for any help you can give.

[richbuff]

Welcome. Please pass your mouse cursor over the Kaspersky tray icon and tell us the full, complete name and version number of your Kaspersky product. 

[kenfromcanada]

Internet Security 20.0.14.1085(i).

Data base update 16March2020 9:50EST

[richbuff]

Please contact Tech Support: https://my.kaspersky.com/support/

Please attach the following items to your Tech Support request: 

a. Description of the issue.
b. Screenshot, as needed.
c. GSI

[Wesly.Zhang]

Hello，

Could you provide this file to me via PM？

Regards.

[kenfromcanada]

Thank you to everyone for your help. 

It looks like the problem was a bad hard drive. It crashed and had to be replaced. 

After replacement, both Update and Quickscan are  fast now. 

Thank you again and this thread can be considered closed.