For many locations visible IP does not match selection. For example: Aruba -> IP is in USA, Cyprus -> IP is in Holland, Moscow -> IP in Praha etc. It is really hard to find location which will match with IP provided by VPN. It was not like that before. I think it started a few months back. This totally defeats one majour purpose of VPN. Premium subscription. Both Windows 10 and 11. App ver: 21.25.7.504-2 (a). Updates, reboots do not fix the issue.

 

@Skier Welcome on the Kaspersky Forum

 Can you please verify on → https://www.maxmind.com/en/locate-my-ip-address  ? 

Same thing. Aruba is in USA

@Skier

Please contact Kaspersky Technical Support :
→ https://support.kaspersky.com/b2c/#contacts 
1) Fill in the form
2) Did not find your answer ? Contact Customer Service

 

No response at all. The form just disappears

@Skier

Please try with another Browser ?

Also , what is your geographical location ?

Have you try to check the IP geolocation in IP2Location?

Yes. Aruba is in USA. According to Kasperksy

Is USA your real geographical location ?

I do not see how it matters, but no. Not USA

Support is unreachable by any means. The form is broken, telephone is not there. What kind of crap is it?

7 hours ago, Skier said:

I do not see how it matters

I would like to check if this is a temporary regional problem 🤔

It has been like that for months now. Sometimes does not matter, sometimes critical

@Skier

I would like to help you,  but without your real geographical location i am searching in the dark ....

On 6/17/2026 at 10:47 PM, Skier said:

Premium subscription. Both Windows 10 and 11. App ver: 21.25.7.504-2 (a).

• For many locations visible IP does not match selection. For example: Aruba -> IP is in USA, Cyprus -> IP is in Holland, Moscow -> IP in Praha etc. It is really hard to find location which will match with IP provided by VPN. It was not like that before.
• I think it started a few months back.
• This totally defeats one major purpose of VPN.
• Updates, reboots do not fix the issue.

*Support is unreachable by any means. The form is broken, telephone is not there*

 

Hello @Skier, 

1. Using Maxmind & ip2location we can replicate: Aruba / USA, for us Cyprus is also showing as USA, Moscow = Warsaw, Mazovia, Poland (PL), Europe. 
2. Using Kaspersky Customer Service (GLOBAL) https://support.kaspersky.com/b2c/global#contacts - select EMAIL & fill in the template as shown, provide a *detailed-history*                                                              *Note* there's no phone number available on the GLOBAL website. 

• IF the support form continues to be an issue please DON'T USE A VPN & using the same KSC GLOBAL URL: https://support.kaspersky.com/b2c/global#contacts in a FIREFOX browser running in *new private window* mode.
• As an extra test, turn Kaspersky VPN OFF - then using Firefox inbuilt VPN with 5 locations: Canada, France, Germany, UK & USA, using https://www.maxmind.com/en/locate-my-ip-address, please check those locations & see if the results are *TRUE*?

 

Please share the outcome with the Community when it's available?

Thank you🙏
Flood🐳+🐋

Edited June 19Jun 19 by Flood and Flood's wife
formatting

@Skier

A few important clarifications to avoid confusion:

MaxMind / IP2Location results

These are valid reference tools, but they only show how third-party geolocation databases interpret an IP range. They do not confirm the physical location of a VPN endpoint, nor whether the VPN location is operating as a virtual exit node.

If multiple independent databases consistently map the same VPN IPs to the same incorrect countries, that actually strengthens the conclusion that this is a geolocation registration or infrastructure mapping issue, not a client-side issue.

Browser VPN vs Kaspersky VPN comparison

Testing with another VPN (including browser-based VPNs) is not a reliable control test in this case, because:

Different providers use different IP pools and routing designs

Browser VPNs are usually simplified proxy systems, not full tunnel VPNs

Matching or mismatching locations between providers does not validate correctness

So this does not confirm or rule out a fault in Kaspersky VPN.

“Turn VPN off and test again”

This is useful only for baseline verification of your real IP.

However, it does not help diagnose VPN location accuracy, because the issue being discussed is specifically about VPN exit location mapping, not connectivity.

Core issue being reported

What users are consistently describing is:

Selected VPN country ≠ Geolocated IP country

This usually indicates one of the following at provider level:

Virtual location routing (exit in a different country than labelled)

IP blocks registered in incorrect regions in global databases

Recent infrastructure changes affecting multiple regions

This is not something that can be fixed via local troubleshooting, browser choice, or device resets

Support escalation

If support access is unavailable via forms, the correct path is still official escalation channels via Kaspersky global support:

Kaspersky Support Global Contact Page https://support.kaspersky.com/b2c/global#contacts

Include:

VPN version

Affected locations

IP output from multiple geolocation services

Time period of issue

In short: the behaviour described is consistent across users and tools, so it should be treated as a service-side routing or geolocation mapping issue rather than an end-user configuration problem.

It has been escalated to higher level support

@SkierDid they fix it for you? Because I just bought premium for 5 devices and I'm having the same issue, Beijing China shows a Houston Texas IP.

52 minutes ago, prime said:

@SkierDid they fix it for you? Because I just bought premium for 5 devices and I'm having the same issue, Beijing China shows a Houston Texas IP.

Hello @prime, 

Welcome!

We can replicate Beijing China/Houston Texas.

Please log a case - follow the instructions we provided to @Skier on the 20th of June 2026, using the same template, starting with dot-point 2: Kaspersky Customer Service (GLOBAL) https://support.kaspersky.com/b2c/global#contacts - select EMAIL & fill in the template as shown, provide a *detailed-history* 

*The more people who log the issue the greater the possibility it will be given some attention (ioo). 

Please share the outcome with the Community when it's available?

Thank you🙏
Flood🐳+🐋

Edited July 2Jul 2 by Flood and Flood's wife
Updated location.

@prime

18 hours ago, prime said:

@SkierBeijing China shows a Houston Texas IP.

This is a known issue with the Beijing China VPN server , I am landing on virtual location Malaysia. Kaspersky collaborators are watching this Forum.

Update. As of today, the support case has not been resolved. Furthermore, I now see different location services provide different info. The MaxMind.com site they (K-support) insist using seems doing better, but others e.g. whatismyip.com are completely out of whack. The trouble is, if it's wrong in one service, whatever I'm trying to connect to might be using exactly same way to detect IP and I get the boot. Again, I don't recall this issue last year.

7 hours ago, Skier said:

1. Update. As of today, the support case has not been resolved. Furthermore, I now see different location services provide different info. The MaxMind.com site they (K-support) insist using seems doing better, but others e.g. whatismyip.com are completely out of whack. The trouble is, if it's wrong in one service, whatever I'm trying to connect to might be using exactly same way to detect IP and I get the boot.
2. Again, I don't recall this issue last year.

Hello @Skier, 

Thank you for the update!

1. In (our) experience whatismyip.com - has never been reliable. 
2. In November 2025, seven months ago - Kaspersky began migrating it's vpn infrastructure to a new VPN provider - there's been teething issues with the transition - by now, ioo those should have been resolved, especially with all the alleged oversight by the 'collaborators'. 
3. Have (you) provided the feedback to & requested an update from the team working on (your) request? 

Thank you🙏
Flood🐳+🐋

12 hours ago, Skier said:

As of today, the support case has not been resolved. 

Please keep us informed ?

Folks, this is going nowhere. Supposedly highest level of support has been useless. Now, K-VPN is not the only and in fact not the best VPN out there. It just happens to be included with the security package (which is the best). Why not just re-map IPs onto actual country list?

2 hours ago, Skier said:

1. Why not just re-map IPs onto actual country list?

Hello @Skier, 

Thank you for the update!

1. Has that question been put to 'Kaspersky's highest level of support'? IF 'yes' - what did they say? 

 Thank you🙏
Flood🐳+🐋

"Our expert team is currently researching this issue under Bug #9387918. We are monitoring the situation closely and will update your incident ticket as soon as we have any news."

That was on July 7