Jump to content

infected file cannot be placed in quarantine


Recommended Posts

i was browsing a site then a pop up wanted to download apk in my device i clicked cancel but kaspersky detected a file and it said that an infected file cannot be placed in quarantine  after that i didn't find the apk in my downlaod folder 

Screenshot_2022-04-27-12-49-01-888_com.kms.free.jpg

Edited by LeYoucef
Link to comment
Share on other sites

Hello @LeYoucef

Welcome back!
It would appear as tho KIS may have prevented the download, however, to be certain, do the following: 

  1. Run a KIS Full scan, allow it to complete
  2. Down & install Malwarebytes, skip the registration, update the Malwarebytes database, then run a Malwarebytes Full scan, allow it to complete -> when the issue is resolved Malwarebytes can be uninstalled; it's important not to try to run it in real-time mode as it will conflict with KIS
  3. IF KIS is Premium, not Free, log a case with Kaspersky Support, select either Chat or Email, fill in Malware, I suspect my device is infected template; Support may request logs, traces & other data, they will guide you. 

Please share the outcome with the Community, when it's available? 

Thank you🙏

Flood🐳+🐋

Edited by Flood and Flood's wife
Link to comment
Share on other sites

Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now
 Share



×
×
  • Create New...

Important Information

We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.