Jump to content

infected file cannot be placed in quarantine

Recommended Posts

i was browsing a site then a pop up wanted to download apk in my device i clicked cancel but kaspersky detected a file and it said that an infected file cannot be placed in quarantine  after that i didn't find the apk in my downlaod folder 


Edited by LeYoucef
Link to comment
Share on other sites

Hello @LeYoucef

Welcome back!
It would appear as tho KIS may have prevented the download, however, to be certain, do the following: 

  1. Run a KIS Full scan, allow it to complete
  2. Down & install Malwarebytes, skip the registration, update the Malwarebytes database, then run a Malwarebytes Full scan, allow it to complete -> when the issue is resolved Malwarebytes can be uninstalled; it's important not to try to run it in real-time mode as it will conflict with KIS
  3. IF KIS is Premium, not Free, log a case with Kaspersky Support, select either Chat or Email, fill in Malware, I suspect my device is infected template; Support may request logs, traces & other data, they will guide you. 

Please share the outcome with the Community, when it's available? 

Thank you?


Edited by Flood and Flood's wife
Link to comment
Share on other sites

Please sign in to comment

You will be able to leave a comment after signing in

Sign In Now

  • Create New...