In the new revised forum/account set up...

[Saoirse]

...how do you delete a forum account that's not allied to an actual product. I have this Kasperky forum account linked to the product I use, AND a stand alone forum account. How can I get rid of the forum only account. I cannot see anywhere in this new layout where I can do that?

Anyone able to help please?

Merci/ thank you

[Danila T.]

Hello,

You can register and login to the forum via Kaspersky Account. It is not possible to register on the forum without using it. This account is also used to register and log in to My Kaspersky (and connect products to the portal).

 

 

[Saoirse]

Hello Danila, thank you for taking the time to reply.

Unfortunately I want to DELETE a login that is used PURELY for the forums, and is not linked to a product.  How can I do this? In this new set up, I can't see any way in my profile settings to change anything, let alone delete the account.

Can I do this or is it not possible?

Thanks / merci a vous

[harlan4096]

I understand that You have to remove Your account in My Kaspersky service, this account is used to log in this new forum, but also was to enter the previous one.

[Danila T.]

What exactly do you want to do? Use a different Kaspersky Account for the forum or delete the forum account completely?

[Saoirse]

Hello / Bonjour,

I have ended up with two Support forum logins. One attached to a Kaspersky product, and one not. I want to delete the one that is not connected to my Kaspersky product, but can't see how to do this.

Can it be done?

Thank you / Merci a vous

[Saoirse]

i.e. I want to delete a forum account entirely.  Thanks/ Merci a vous.

[Wesly.Zhang]

8 hours ago, Saoirse said:

i.e. I want to delete a forum account entirely.  Thanks/ Merci a vous.

Hello, @Saoirse

Please login my.kaspersky.com using the account you want to delete. and select this button to finish deleting.