I purchased Kaspersky premium plan but the vpn is standard/free subscription one

[Harsh Kelkar]

i purchased kaspersky premium plan for one device and also installed the vpn and sign-up using my kaspersky account but i cant use premium features in vpn 

[Guilhermesene4096]

@Harsh Kelkar Welcome

You need to log into your My Kaspersky account within the VPN app for your subscription to sync with the app and unlock premium features.

Please log in to your My Kaspersky account within the app

[Harsh Kelkar]

5 hours ago, Guilhermesene4096 said:

@Harsh Kelkar Welcome

You need to log into your My Kaspersky account within the VPN app for your subscription to sync with the app and unlock premium features.

Please log in to your My Kaspersky account within the app

i did so, but still it shows daily limit and free servers and the premium servers to be locked.

[Flood and Flood's wife]

On 9/8/2024 at 2:14 AM, Harsh Kelkar said:

i did so, but still it shows daily limit and free servers and the premium servers to be locked.

Hello @Harsh Kelkar, 

Thank you for posting back & the information!

IF (you've) signed into the VPN application so your email address shows like the first image & IF KVPN is still showing as Standard/Free

• Please log a request with Kaspersky Customer Service  - https://support.kaspersky.com/b2c#contacts  -> on the support page, select either Chat or Email, then fill in the template as shown; please include a *detailed history*

Please share the outcome with the Community, when it's available? 
Thank you🙏
Flood🐳+🐋