I didn't get my acitivation email after payment

[Budda]

Hello sir.

I went through payment for 1 year Kaspersky Internet security, and I got message from my bank that the payment has been successful.

even though, I didn't get my activation email

I arrived at the page where it says"Your order 2Y3GANJU3C2 is pending." and I'm stuck at this point

 

 

[Flood and Flood's wife]

Hello @Budda, 

Welcome!

Please read & follow this documentation carefully: What to do if you did not receive the activation code after buying a Kaspersky application. 

Thank you?, 

Flood?+?

[Budda]

Hello @Flood and Flood's wife,

Thanks for your prompt reply.

I have tried all what is mentioned in this page already. yet couldn't solve my problem.

I sent an email to the customer support hoping they can help me solve this issue...but I also thought about posting my issue here, maybe someone does have another idea.

[Flood and Flood's wife]

Hello @Budda, 

You're most welcome!

There's certainly no harm in raising a topic in the Community, however, Customer support are the ones who will be able to assist as they have access to your records, the only drawback is waiting for them to respond. 

The message "Your order 2Y3GANJU3C2 is pending", implies the order is processing thru the system, again, Customer support will be able to assist; it may turn out that by the time they do respond, the Activation code/email has arrived. 

Please share the outcome with the Community, when it's available? 

Thank you?, 

Flood?+?

Edited April 16, 2022 by Flood and Flood's wife
?

[Budda]

1 hour ago, Flood and Flood's wife said:

The message "Your order 2Y3GANJU3C2 is pending", implies the order is processing thru the system, again, Customer support will be able to assist; it may turn out that by the time they do respond, the Activation code/email has arrived. 

I hope they can help me eventually & ofc will make sure to share the outcome with you once I have any feedback.

Thanks again

[Budda]

I received an email from customer support with the activation code and download links for the software, after about 8 hours of sending my inquiry.

Thanks @Flood and Flood's wife for trying to help me out with this issue.

[Flood and Flood's wife]

Hello @Budda, 

Thank you for taking the time to update us, that's brilliant, we're delighted the issue is resolved?‍♂️

Flood?+?

[kmscom]

@ALVC

What to do if you did not receive the activation code after buying a Kaspersky application

[Jimmywick]

In case you purchased the code on the Kaspersky website or via My Kaspersky, go to this page. Select the "Purchase and payment help" option to identify your partner and find answers to frequently asked questions.
If you made your purchase via a different Kaspersky partner, you will need to contact them directly.

 

This may help.