How to use KSC license with older Mac operating system.

[Guest #4466]

I have a familiy license for KSC but one of my macs runs on an older OS that only support Total Internet Security 2018. I tried to transfer the license to that laptop and enter it manually but both does not work. How can use this KSC license with older software?

 

Thx

 

Stephan

[Flood and Flood's wife]

Hello   @stephan1827,

Welcome!

What is the “older” MacOs version & build? 

When you say “both does not work”, can you tell me more detail please, are there errors, or ? 

Please let me know?

Thank you

• System requirements for Kaspersky Security Cloud 20 for Mac, Latest update: October 21, 2019

General requirements
1 GB of RAM
400 MB of available disk space for loading the application.
900 MB of available disk space for installing the application.
Internet connection
Operating systems
macOS 10.12 (Sierra)
macOS 10.13 (High Sierra)
macOS 10.14 (Mojave)
macOS 10.15 (Catalina)

[Guest #4466]

The operating system is El Capitain, just a side note, the web interface tells me there is an update but when I download it the setup tells me I cant install it.

 

 

[Flood and Flood's wife]

Hello   @stephan1827,

Thank you for replying & the images👏

1 Has KIS been installed previously?

2 Where is KIS for Mac2018 from? 

Are these requirements met:

3 1 GB of memory (RAM)?
4 660 MB of free disk space?

Please let me know?

Thank you. 

 

[Guest #4466]

1. No, this laptop was reinstalled from scratch
2. KIS was dowloaded from Kaspersky web site
3. Memory is 4GB
4. HD free space 200 GB

[Flood and Flood's wife]

Hello  @stephan1827 

Please post the exact download link so I can check?

Have you considered updating MacOS?

Please let me know?

Thank you

[Guest #4466]

I downloaded it from this link where you can also see that Kaspersky distinguished between El Capitan and later versions

https://www.kaspersky.de/downloads/thank-you/mac-security

I reinstalled this Macbook because its struggeling with newer version of Mac OS, so I dont want to update to a newer version.

Stephan

[Flood and Flood's wife]

So this link:

https://products.s.kaspersky-labs.com/homeuser/kismac18/18.0.2.60/multilanguage-INT-20180517_134818/kaspersky%20internet%20security.dmg ? 

[Flood and Flood's wife]

Hello Stephan,

Confirm for me please: atm, there is no Kaspersky software installed?

Is that correct?

Please let me know?

Thank you

[Guest #4466]

The software is this one

https://products.s.kaspersky-labs.com/homeuser/kismac18/18.0.2.60/multilanguage-INT-20180517_134818/kaspersky%20internet%20security.dmg

 

Right now it is still installed and is using an older license that still has 30 days to go

[Flood and Flood's wife]

Hello Stephan,

1. Your link & my link are identical.
2. KIS18 is currently installed with license that has 30 days before the license expires?  Is that correct?
3. Error has occured, bc, there is the msg: “Ein Update is verfugbar/An update is available”, & when you tried to update, it failed? Is that correct? 
4. Just FYI: Kaspersky Security Cloud “License” installs Kaspersky Internet Security AV engine/software.

Please let me know?

Thank you

 

[Guest #4466]

1. Yes
2. Yes
3. Yes
4. I am not sure what that means, I guess it should take the license but for some reason it does not, thats my problem

[Flood and Flood's wife]

Hello Stephan,

• 4 Means, the Kaspersky Security Cloud License installs Kaspersky Internet Security software, so the AV protection is KIS…. 

1. KIS “licensed software is already installed and has 30 days to run - correct?
2.  Are you trying to add & or activate a new License as well as apply an update? 

 

[Guest #4466]

1. But it does not
2. Yes
3. Yes, I am trying to add a new license as you can see in the picture above

[Flood and Flood's wife]

Hello Stephan, 

What does “But it does not” mean?  

I don’t understand🤔

[Guest #4466]

It mean that the Cloud license “should”work with KIS but it does not work.

[Flood and Flood's wife]

Hello Stephan, 

I see 2 issues:

1. Trying to apply a license when there’s already an existing license.
2. Unable to apply a KIS update… 

(imo) the solution to 1) would be to let the 30day license run & expire, then apply/activate the new license, issue 2 may resolve as a consequence. 

Or, raise a case with Kaspersky Technical Support, ask them for assistance? 

Just FYI: I’ve been able to find a different KIS18 installer, however, language version is not available… 

Let me know, I’m more than happy to continue helping?

Thank you.

How to activate Kaspersky Security Cloud 20 for Mac:

Kaspersky Security Cloud for Mac is activated through My Kaspersky. 

 

[Flood and Flood's wife]

Hello  Stephan,

Additional to my last post:

Kaspersky Security Cloud requirements: macOS 10.12 or higher

🤔