How to find Tckets

[ik8ozv]

Hello,

tia couple of months ago i have opened a Ticket on Kaspersky support for a problem with a program. After some day the issue was been solved and so the ticket closed.

I want to know if there is a way to review the ticket .

Thanks

Enzo

[andrew75]

@ik8ozv

 

 

[ik8ozv]

Thanks but the ticket it is not listed.How to do?

Thanks

[Flood and Flood's wife]

Hello @ik8ozv,

• Has Richieste chiuse (Closed requests) been selected from the Requests v options:  

 

• Note: any Request raised via Phone & or Online Chat does not show in your MyKaspersky requests queue, even if the Support Agent provides an INC #. 
• The only way to track those requests is via the followup emails the Kaspersky agent sends. 

Thank you🙏

Flood🐳