How to allow Windows updates

[sa5o]

Recently my Kaspersky Security Cloud Free updated to Kaspersky Free.

As was the case with Security Cloud Free the Kasperky Free also blocks Windows Updates from installing.

I can install several (not all) Windows updates only after pausing protection.

How can configure the settings to allow installing Windows updates?

This happened with Windows 10 as well as now with Windows 11.

[Flood and Flood's wife]

10 hours ago, sa5o said:

Recently Kaspersky Security Cloud Free updated to Kaspersky Free.

As was the case with Security Cloud Free the Kaspersky Free also blocks Windows Updates from installing.

I can install several (not all) Windows updates only after pausing protection. || This happened with Windows 10 as well as now with Windows 11.

How can configure the settings to allow installing Windows updates?

Hello @sa5o, 

Welcome back!

Neither Kaspersky Security Cloud Free nor Kaspersky Free should interfere with Windows updates. 

Because the issue has existed with both Kaspersky Security Cloud Free & Kaspersky Free & with both Win OS -> 10 & 11, there may be an issue with how the Kaspersky software has been installed?

1. Before proceeding with any suggestions to resolve, we need to know which region you're in please? 

Please post back? 

Thank you?
Flood?+?

[sa5o]

Slovenia (EU)

[andrew75]

@sa5o, try restore the antivirus settings:

Settings -> Manage Settings -> Restore

https://support.kaspersky.ru/help/Kaspersky/Win21.7/en-US/200908.htm

[sa5o]

Ok, I will try once another such windows update comes along. It's just annoying to pause protection

when such update is blocked (few years ago I used Avast and it worked ok, with Kaspersky this was always an issue)

[sa5o]

Tried today to install update (2022-09 Cumulative Update Preview for .NET Framework 3.5, 4.8 and 4.8.1 for Windows 11 for x64 (KB5017859)). Install error on 1st try.

Restored setting in Kaspersky - after than install error again. After pausing the protection it installed OK.

[sa5o]

Same after restart with another update (2022-09 Cumulative Update for Windows 11 for x64-based Systems (KB5017383))

[sa5o]

And today after the computer was shut down for the night both, Pause protection and Settings are disabled in the trey icon context menu. Restoring the settings to default and restarting the computer does not help ....both remain greyed-out.

This has happened before and at that time I had to uninstall Kaspersky Free, and then reinstalled Kaspersky Cloud Security Free, which has recently updated to Kaspersky Free ....under Kaspersky Cloud Security Free this grey-out never happened and I have been using it for a few years now.

Edited September 21, 2022 by sa5o

[paul420]

Select the Windows icon in the bottom left of your screen... Click on the Settings Cog icon. Once in Settings, scroll down and click on Update & Security. In the Update & Security window click Check for Updates if necessary and voilaaaa

[Matnawi]

I had the issue in windows 11 windows update stopped updating onedrive and store cannot connect. I checked everything I reset connection I troubleshoot internet connection even idman stopped working. So even when I disabled kis didn't work so I uninstalled kis and reinstalled again and everything back to normal.