Hello, I'm posting here as the emails I've sent have gone unanswered regarding the activation of my premium account because of area activation problem. Would like if someone can help here. Thank you so much. 

6 hours ago, silvermend said:

Hello, I'm posting here as the emails I've sent have gone unanswered regarding the activation of my premium account because of area activation problem. Would like if someone can help here. Thank you so much. 

Hello @silvermend,

Welcome!

1. Please provide more detail - what exactly does "area activation problem" mean?
2. Regarding the emails (you) sent to Kaspersky - did (you) receive automated emails with an incident-request-number-prefixed with INC0000? 
3. Which physical region do (you) live in?
4. Version of Kaspersky software & operating system please? 
5. Read: Activation stops with the "Activation code is invalid for this region" error

Please post back?

Thank you🙏
Flood🐳+🐋

Edited August 29Aug 29 by Flood and Flood's wife
grammar

It states the code isn't valid for this area.

I didn't receive any reply to any of my emails, and as well, the chat system only referred to me to a looping chat system that didn't lead to an agent. 

I live in Mexico. 

Premium Kaspersky and Win 11

I've read as requested. No VPN and no incognito, nor different browsers helped. Thank you for your assistance. 

1 hour ago, silvermend said:

Premium Kaspersky and Win 11

It states the code isn't valid for this area.

I didn't receive any reply to any of my emails, and as well, the chat system only referred to me to a looping chat system that didn't lead to an agent. 

I live in Mexico. 

I've read as requested. No VPN and no incognito, nor different browsers helped.

Thank you for your assistance. 

Hello @silvermend, 

Thank you for the update & the information!

IF no automated-emails-with-incident-reference-numbers have been received the cases have not been submitted correctly - unfortunately something has not worked.

Follow the steps below *exactly* 

• Don't use the chat-BOT
• Don't use the AI-BOT

Go to: Kaspersky Customer Service (GLOBAL) https://support.kaspersky.com/b2c/global#contacts - select EMAIL & fill in the template as shown, provide a *detailed-history of the problem - a screen-print of the error helps support*, include the email-address used when the subscription was purchased, also include, the date of the purchase, where the subscription was purchased from, the License OR Activation Code, the Order number OR Bank confirmation of the transaction:

AFTER submitting the case an automated email will be sent by Kaspersky with an Incident-reference-number in the subject line, prefixed with INC0000* - then within five business days a Kaspersky human with send a follow-up-email & seek to provide assistance resolving the issue if they can. 

Please share the outcome with the Community when it's available?

Thank you🙏
Flood🐳+🐋

Edited August 31Aug 31 by Flood and Flood's wife
grammar